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What is is an online help service where you can:

  • Find answers to frequently asked questions by searching stored information.
  • Submit a question, which will be sent to the appropriate department for staff to action. to Monash University staff. We aim to respond to your enquiry by email within one business day.
  • Manage your enquiries by providing a personal area where your questions are stored and responses to your questions can be reviewed.
  • Provide feedback on the information provided and suggestions for improvement.

Who can use

Current students and staff of Monash University based at Australian campuses can use To log into the system you will need your Monash account password and login name.

If you've had your University account limited or suspended (due to being encumbered or invalidated) see can't access online services?

Non-Monash customers can access a limited range of FAQs and submit relevant enquiries and/or feedback relating to:

What information is available?

  • Student administration: including admissions, enrolments, examinations, fees, graduations, student services, scholarships and timetable.
  • Parking, transport and maps: including campus enquiries and parking permits.
  • Library: including loans, resources and services provided by Monash Library.
  • IT and computers: including accounts and passwords, computer training, computers and labs, web and internet, and wireless network.
  • Human resources (staff access only): including remuneration, performance and development, leave, staff employment, international travel, conduct and compliance, HR online systems, as well as general information such as managing your personal details.
  • Diversity and inclusion: including disability support services, equal opportunity, LGBTIQ and the Ally Network.
  • Other: used for special interest information.

Information continues to expand to meet changing requirements and to incorporate feedback from users.

How do I access

Login to using your Monash account details.

When can I use it?

You can logon to 24 hours a day, 365 days a year and search for the information you need and/or submit a question.