It is expected that in the first instance, students of Monash Business School will attempt to resolve a complaint with the staff member concerned. If a resolution cannot be reached, the student is encouraged to discuss the difficulty with the appropriate person on a confidential basis.
If the complaint is not resolved informally or it is one of bias on the part of the staff member concerned, the student may direct the complaint to the next appropriate level, eg. chief examiner, unit leader, relevant administrative officer or head of the appropriate area.
For academic issues contact:
Step 1 - lecturer/assistant lecturer Step 2 - unit coordinator/chief examiner Step 3 - course coordinator/head of department Step 4 - course director
For administrative issues contact:
Step 1 - Monash Business School Student Services Officer on your home campus Step 2 - Manager of the Student Services Office on your home campus Step 3 - Group Manager, Student Services
Any student who has a difficulty may also wish to discuss the matter confidentially with a member of the university counselling or health services or an officer of the appropriate student association.
If the complaint is not resolved, the student may make a written request for resolution of the matter to the Monash Business School student grievance officer. The matter is now considered a grievance. The dean's nominees charged with dealing with such matters are the Faculty of Business and Economics student grievance officer. The student grievance officer may be contacted for advice or as a facilitator to resolve issues of concern at:
The Head of Monash Business School has appointed a number of staff to act as student equity officers. These officers are a contact and referral point for staff and students seeking assistance with student equity issues. All matters discussed will be treated as confidential. The Business School student equity officers will also work closely with the university’s Student Equity Unit by providing feedback to assist with strategic planning.
Contact details for student equity officers are as follows: