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Refund and transfer policy

Fees refund and transfer

This sets out the circumstances under which you may transfer fees or obtain a full or partial refund.

Refund

  • To be eligible for a refund (less applicable administrative charges), you must provide notice and withdraw from the English course prior to commencement or enrolment date.
  • Where fees are paid on your behalf, MUELC reserves the right to notify that party.
  • The refund will be made to the same person or party from whom the payment was received on your behalf.
  • Any debts to MUELC must be paid before any refund can be calculated with outstanding amounts being deducted from the refund.
  • Refunds will be paid in Australian dollars within four (4) weeks of receiving a written claim from you.

Full Refunds

A full refund will be made:

  • If MUELC refuses your application for enrolment;
  • Where there is a refusal by Australian Government authorities to grant you a student visa to commence;
  • Where written notice of cancellation is received from you more than four (4) weeks prior to your commencement of the course.

In the unlikely event that Monash University English Language Centre (MUELC) is unable to deliver your course and unable to place you in a suitable alternative course, a full refund will be made within two (2) weeks of receipt of application.

Partial Refunds

A partial refund will be made where you give less than four (4) weeks of written notice of cancellation prior to the commencement of the course. MUELC will retain a non-refundable amount equivalent to five (5) weeks of the tuition fee.

No Refund

The administration fee of A$250 for all MUELC courses and A$100 for Introductory Academic Programs will not be refunded.

A refund will not be given if

  • written notice of withdrawal is received after enrolment or the commencement date of the course*; or
  • you fail to enrol.

*Course:  The period of study for which tuition fees have been paid

Transfer of Fees

  • Tuition fees are only transferable to formal award courses at Monash University or Monash College. Evidence of acceptance into the award course at Monash University or Monash College must be provided when transfer of fees is requested.
  • No transfers will be made to another ELICOS Centre, an education institution other than Monash University of Monash College or to another student.
  • MUELC will retain no more than 30 per cent of the cancelled portion of fees paid.

The administration fee will not be transferred.

How to apply for a Transfer or Refund of Fee

All requests must be made on the Transfer of Fees and Refund Form (pdf, 41.5kb) and must be accompanied by supporting documentation.

Complaints and Appeals

If you wish to contest MUELC's rejection of your request for refund please follow the Centre's Complaint and Grievance Procedures (pdf,39.6kb)

Refund of Overseas Student Health Cover (OSHC)

Where you have not arrived and have never resided in Australia, Monash Fees Unit will claim the OSHC refund from the insurer on your behalf. Monash Fees Unit will forward the OSHC refund to you upon receipt of the refund from the insurer.