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Monash business breakfast
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Outsourcing: realising benefits and the trend to microsourcingOutsourcing of business processes, ranging from call centres, CRM, back office functions and IT datacentres, is the fastest growing business strategy employed by successful businesses all over the world. Monash University’s Faculties of Information Technology and Business and Economics conduct extensive research into the management and benefits of outsourcing practice. We invite you to join us at a complimentary Breakfast Briefing where three leading experts will share their extensive knowledge with you: Professor Rudy Hirschheim is a distinguished professor at Louisiana State University (USA) and a leading international thinker and contributor to the field of Information Systems. Outsourcing has been a major focus of Professor Hirschheim’s work for the last two decades where his expertise has been sought by many large organisations in the USA. He will provide insights into the pitfalls and latest trends eg: micro-outsourcing. Andy Zaple is the director of The Pitt Crew consulting organisation based in Sydney. Andy has worked in and around the outsourcing industry for 20 years, initially in commercial management for IBM and AT&T. More recently, as a consultant, he has assisted outsourcing vendors and their clients in Australia and NZ. His presentation will focus on governance and service level management: ensuring that the outsourcing relationship continues to deliver benefits over the long term. Martin Conboy is well recognised by industry and media as one of the leading voices in the outsourcing industry and its role in facilitating business process outsourcing success throughout the Asia Pacific. Martin has over 16 years’ experience at a senior level in the market research industry and has spent the last 11 years analysing and publicly commenting on the Call Centre and outsourcing sectors across the Asia Pacific. He is also the president of the Australian Business Process Outsourcing Association. Date Thursday 23 February 2012 Contact Parking
Staying at Hyatt |
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