ESOS Compliance commitment
Monash University acknowledges that the ESOS Act 2000, the National Code of Practice, the ESOS Regulations 2001 and the student related provisions of the Migration Act 1958 are directed towards protecting the interests of the international education sector in Australia. The act, regulations and code, in specifying the registration requirements and obligations of higher education providers in Australia, are designed to ensure students receive the tuition and education quality assurance for which they have paid.
Monash University is committed to achieving full compliance with the ESOS legislative requirements. An active compliance program supports this commitment across all faculties and work units of the university.
Monash University Student Administration and Systems is charged with the primary responsibility for coordinating and overseeing the ESOS compliance program. The university as a whole and faculties in particular are responsible for ensuring the program is appropriately applied and resourced. Compliance, and the related commitment to continuous improvement, extends to identification of anomalies in the legislation and reference of such anomalies to the department or to representative bodies, such as the AVCC, for clarification or amendment.
Student Administration and Systems strives to provide clear and consistent support and advice to the Monash community concerning its ESOS obligations and compliance mechanisms. Through legal and ethical action and consistent with available resources, it aims to achieve total ESOS compliance.
It is critical too that it is understood that the ESOS Act places responsibility on the university not only for its own actions but also for the actions of third parties. Providers are responsible under the act for the actions of agents and associates and this includes their "commercial arms" and "partners." Monash has ESOS responsibility for the actions of contractors, interstate and overseas operations, joint venture partners, tenants and subsidiaries if these 3rd parties are agents or associates of Monash.
Any staff member with a complaint (any expression of dissatisfaction with a product or service) about the University’s compliance with the ESOS Act should contact the ESOS Compliance Manager to register his/her complaint. The Compliance Manager will follow up as appropriate. This may include direct communication with the party involved, referral to the relevant academic or administrative area for resolution, consultation with external authorities and review of university guidelines.