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Monash College Group privacy policyYour privacy is important to Monash College GroupThis statement outlines Monash College Group's policy on how we manage the personal information we hold about our customers and others. It applies to all branches in Monash College Group including:
It also includes associate companies involved in the collection and transfer of personal information:
Monash College Group is a subsidiary of Monash University and as such complies with the Privacy standards and the Confidentiality policy of the University. The University Privacy Statement and the Confidentiality policy can be accessed on the Monash University web site. Monash College Group's privacy policy is based on opennessWe are committed to being open about how we use personal information. Where our documents ask for personal information, we will generally state the purposes for its use and to whom it may be disclosed. Why does Monash College Group collect personal information?Our business is to:
Monash College Group maintains records of its:
Collecting personal information also allows us to meet legal obligations we might have. What kind of personal information do we ask for?The nature of the services we provide and government regulations determine the range of personal information we require from our customers. We obtain most of the information directly from our customers through application forms or via the internet, from our enquiry management service or from face to face discussion. We may also obtain information from other sources eg accrediting bodies who may provide results but will always advise what information we receive and who provides it. We may ask for other information voluntarily from time to time (for example, through market research, surveys or special offers) to enable us to improve our service or consider the wider needs of our customers or potential customers. If you choose not to provide the information we need to process your application or enrol you in a course of study we may not be able to provide you with the offer of a place or may be required to cancel your offer. Such a decision would more often than not remove you from consideration for inclusion in consultancy projects. How do we use this information and who may we disclose it to?We use the personal information we collect about you to perform our business function, fulfil our legal obligations and to enable University staff to provide the support services that we provide to our customers. Depending on the circumstance and particular restrictions on sensitive information, this means that personal information may be disclosed:
It is recognised that the transfer of information collected by or transferred to a third party in Australia or another country may occur as part of the normal operations of the organisation. This could be:
The transfer of this information would form part of the necessary process for the performance of the contract between you, the individual and Monash College Group. Generally, we require off shore partners, associates and recruitment agents who collect or obtain personal information as service providers to Monash College Group acknowledge the confidentiality of this information, undertake to respect any individual's right to privacy and comply with the National Privacy Principles and this policy. Sensitive information is subject to greater restrictionsSome personal information we hold is 'sensitive'. Sensitive information can relate to a person's racial or ethnic origin, tax file number, state of health and medical history. The way we use tax file numbers is restricted by law. Sensitive information is needed to satisfy legislative requirements and to provide the necessary support services on campus. Sensitive information is subject to greater restrictionsSome personal information we hold is 'sensitive'. Sensitive information can relate to a person's racial or ethnic origin, tax file number, state of health and medical history. The way we use tax file numbers is restricted by law. Sensitive information is needed to satisfy legislative requirements and to provide the necessary support services on campus. Some personal information we hold is 'sensitive'. Sensitive informationMonash College Group trains its employees who handle personal information to respect the confidentiality of customer information and the privacy of individuals. Monash College Group regards breaches of your privacy very seriously and will impose appropriate penalties. How do we store personal information?Safeguarding the privacy of your information is important to us, whether you interact with us personally, by phone, mail, over the internet or other electronic medium. We hold personal information in a combination of secure computer storage facilities and paper-based files and other records, and take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure. We may need to maintain records for a significant period of time. However, when we consider information is no longer needed, we will remove any details that will identify you or we will securely destroy the records. How do we keep personal information accurate and up-to-date?Monash College Group endeavours to ensure that the personal information it holds is accurate and up-to-date. We realise that this information changes frequently with changes of address and other personal circumstances so the accuracy of the information depends to a large extent on the information you provide. We can generally update your customer information over the telephone or via e-mail. You have the right to check what personal information about you is heldUnder the Commonwealth Privacy Act, you have the right to obtain a copy of any personal information which Monash College Group holds about you and to advise Monash College Group of any perceived inaccuracy. The Act does set out some exceptions to this. To make a request, you will need to complete an application form verifying your identity and specifying what information you require. We will acknowledge your request within 14 days and respond promptly to it. We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested. What if you have a complaint?To make a complaint, please contact the Monash College Group Privacy Officer in writing at:
If you are not satisfied with our response to your complaint, you can telephone the Commonwealth Privacy Commissioner's hotline on 1300 363 992 or write to:
How to contact usIf you want to:
Please write/email to Monash College Group's Privacy Officer at:
Any information we hold will be governed by the most current Monash College Group Privacy Policy Statement. This policy was last amended on 12 November 2000.
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