2010 Library Quality Review – Terms of Reference

Support services reviews proceed through the following stages detailed in the Support Services Review Policy:

  1. a self-review and preparation of a self-review report;
  2. a call for submissions from stakeholders;
  3. a review by an external panel and the preparation of a review report;
  4. preparation of an action plan;
  5. reporting to and consultation with the Senior Management Team and the Pro Vice-Chancellor (Planning and Quality); and
  6. reporting on implementation of recommendations 12 months after lodgement of the review report and action plan.

A Self-review is the first phase of the Library Quality Review. Through consultation the Library will document its directions, progress, achievements and strengths, and identify potential areas for development and improvement.

The terms of reference for the 2010 Library Quality Review are to consider:

  • alignment of the objectives of the Library with:
    • University strategic directions and planning documents;
    • campus plans;
    • University policies and procedures;
  • national policies and protocols;
  • measurement, monitoring and management of progress towards key objectives and use of performance indicators;
  • assessment of performance and outcomes in relation to standards and external national and international reference points;
  • assessment of performance and distinctive features against identified competitors through benchmarking activities;
  • performance and outcomes in relation to compliance and risk management;
  • performance and outcomes in relation to quality assurance and improvement.

This Review will focus on the Library’s:

  • fitness for purpose
  • quality enhancement and improvement
  • use of the Plan, Act, Evaluate, Improve quality system
  • significant achievements and progress since the last Review.

The Self-Review Report will include:

  • evidence of use of a continuous improvement cycle;
  • outcomes of benchmarking;
  • indication of how processes are linked to outcomes;
  • a description of processes in place to assure alignment with relevant external reference points;
  • evidence to support claims made.