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Critical incident analysis

When analysing a critical incident, it is useful to ask yourself questions such as:

  • Why do I view the situation like that?
  • What assumptions have I made about the client or problem or situation?
  • How else could I interpret the situation?
  • What other action could I have taken that might have been more helpful?
  • What will I do if I am faced with a similar situation in the future?
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