Making a Booking

Online

Bookings can be made securely online 24 hours a day here
Here you can choose your own seat, see an approximate view to the stage from the seat you have selected and have your tickets emailed to you as pdf files – all with no booking fees!

If you would like more information about our website security, click here

Over the Phone

Please call 03 9905 1111 between 9.30am and 4.30pm Monday to Friday.
Bookings can be made for all shows using Visa or Mastercard for payment.
For some events, we may also be able to reserve you seats for up to 7 days to enable a postal payment by cheque.
Box Office staff are also happy to answer any further questions you have about the booking process or any aspect of your visit to out venues.

In Person:

Our Box Office is open from 9:30am – 4.30pm Monday to Friday (excl University holidays)
During these times, we are located at:

The Alexander Theatre
Building 7
Monash University,
Wellington Road, Clayton

Box Offices are also open at each performance venue from 60 minutes prior to all ticketed performances.

Seating Maps

Robert Blackwood Hall
Alexander Theatre
George Jenkins Theatre

Babes in Arms Policy

For most events in our venues, children under the advertised age (generally 2 years) are admitted free provided they do not occupy a seat and are held on the lap of a parent or guardian.
Please check specific information for the event you are attending before booking.

Accessible Seating

All our venues contain accessible seating for wheelchairs or any patron with limited mobilitywhich can be booked on request by calling the Box Office on 03 9905 1111 during business hours or emailing the Box Office. Our staff know the venues well and are happy to answer any questions you may have regarding anything you may require to make your visit as simple and straightforward as possible For more detailed access information on our venues, please follow the links below:

Alexander Theatre
Robert Blackwood Hall
George Jenkins Theatre

Fees and Charges

We don’t believe that booking a ticket should cost you any more than the cost of that ticket itself. So Monash University charges absolutely no booking or transaction fees for booking online, over the phone or in person. Our tickets are deliverable by Print at Home technologies or can be collected at the time of performance. Neither of these delivery options incur fees. If you choose instead to have tickets posted, there is a $5.00 postage and handling fee.

Exchanges

Tickets may generally be exchanged between dates of the same performance, subject to availability. Exchanges must be completed 24hrs prior to the first affected performance and the original tickets must be returned to the Box office. The first exchange on a ticket is complimentary. Subsequent exchanges will be charged at $2.50 per ticket.

Refunds

Please review your event and date selection carefully prior to purchasing as refunds are generally not available except in exceptional circumstances which are outlined in Live Performance Australia’s Code of Practice for the Ticketing of Live Events in Australia. A copy of the code can be accessed here (link to pdf should we have it somewhere on our servers or can we link to an outside site)

Lost or Stolen Tickets

Tickets are easily reprinted if lost, stolen or forgotten so long as you have provided full name and address details at time of booking. Replacement tickets can only be issued on the day of the event and proof of identity will be required at the point of collection. Management reserves the right to charge a fee of $2.50 per re-issued ticket for this service.

Weather

All events will take place as advertised regardless of weather conditions.