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Student electronic message broadcast policy


This policy establishes the manner and mechanism by which electronic messaging systems may be used to communicate with groups of Monash students.


Staff responsible for the use of Monash Electronic messaging systems.

All students

Policy Statement

Student Communication Services will develop communication protocols and guidelines to support effective communication with current students.

eSolutions will develop and maintain systems for authorised people to distribute global and bulk messages to students.

Consideration should be given to the most appropriate method of communicating electronically with students. While email sent to Monash University student accounts is the most commonly used electronic messaging system, alternative methods include broadcast (all students) or narrowcast (specific group) via the portal, websites, social media channels, Google+, SMS via mobile phone, and Moodle. For more information on alternative communication mechanisms refer to the Student Communication Channels document.

Supporting procedures

Student Electronic Message Broadcast Procedures

Supporting guidelines

Bulk Messaging Guide
Student Communication Channels

Responsibility for implementation

Manager, Student Communication Services



Key Stakeholders

Student Services Division
Pro-Vice Chancellor and President, Malaysia
Pro-Vice Chancellor and President, South Africa
Chief Operating Officer and Senior Vice President

Approval body

Name: Chief Operating Officer and Senior Vice-President (Administration)
Meeting: n/a
Date: 01-May-2013
Agenda item: n/a

Endorsement body

Name: Executive Director, Student Services Division
Meeting: n/a
Date: 23-April-2013
Agenda item: n/a



Legislation Mandating Compliance

All relevant legislative instruments that stipulate requirements with which members of the Monash community (all of whom are subject to the law) are obligated to comply.

Spam Act 2003 (Cth)
Privacy and Data Protection Act 2014 No. 60 (VIC)
Equal Opportunity Act 2010 No. 16 (Vic)
Racial Discrimination Act 1975 (Cth)
Sex Discrimination Act 1984 (Cth)
Disability Discrimination Act 1992 (Cth)
Communications and Multimedia Act 1998 (Malaysia)
Personal Data Protection Act 2010 (Malaysia)
Electronic Communications Act, 2005 (South Africa)
Electronic Communications Amendment Bill, 2012 (South Africa)
Protection of Personal Information Bill 2009 (South Africa)

Related policies

Information Technology Use Policy - Staff and Other Authorised Users
Social Media Policy

Related documents

Bulk Email Messaging Guide
Student Communication Channels
Australian Consumer Law Compliance Guide

Date Effective


Review Date



Executive Director, Student Services Division


Manager, Student Communication Services

Content Enquiries

Policy Role

University Policy Use

Version Number: 2.0