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Student life and support services

Student complaints and grievances

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At Monash we're committed to ensuring that all students have a positive relationship with the University and its staff members.

The procedures and policies below describe the steps to initiate a complaint and how to follow the process until it is resolved.

How to make a complaint

University Student Ombudsman

Contacts, policies and procedures

Get help

Send us a question

We aim to respond to you by email within one business day.

Visit us today

Visit us at Monash Connect on your campus

Monday to Friday
9am - 5pm

Call us

We're available Monday to Friday: 9am - 5pm

+61 3 9902 6011