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Email enquiries guide

Using different email contacts for different types of enquiries will mean faster turnaround times.

Basic guidelines

  • One email per student (do not send one email relating to multiple students)
  • One email contact per enquiry (do not email the same enquiry to more than one email address)
  • Include the type of enquiry and relevant student number in the 'Subject' line for all emails
    eg. Subject: Commission enquiry #21368945
  • If you are unsure about which email address to use, send to: scenquiries@adm.monash.edu.au

General enquiries

scenquiries@adm.monash.edu.au

  • Applications enquiries (not Application forms)
  • eCOE enquiries (about initial eCOE issue only)
  • Entry requirements
  • Offer letters (request for resend - not change or error)

Documents

documents@adm.monash.edu.au

  • Acceptance forms/proof of payment
  • Applications (new)
  • Course preference changes
  • Deferral requests
  • eCOE (re-issue due to change or error)
  • English language programs (EAP, ELBP etc) - packaging requests
  • Offer letters (re-issue due to change or error)
  • Supporting documents (transcripts, work experience testimonials, reference letters, credit transfer applications, course syllabus, Agent nomination form etc)

Fees

irsfees@adm.monash.edu.au

  • Application fee enquiries
  • Commissions enquiries and invoices
  • Release letters for students
  • Tuition fees enquiries

Late registration

latereg@adm.monash.edu.au

  • All late registration emails should include the following student details:
    • First name:
    • Last name:
    • Date of birth:
    • Monash ID number:
    • Name of course to be enrolled in:
    • Date of arrival for enrolment:
    • Reason for late arrival: