RECOMMENDATION SEVEN<br>An independent audit of our counselling services to be undertaken.
An independent audit of our counselling services to be undertaken.
- We engaged Monash Council appointed external audit contractors (KPMG) to undertake an audit of Monash’s counselling services in late 2017. KPMG completed their Internal Audit of Counselling Services review in December 2017, with the report tabled at Respect. Now. Always. (RNA) Advisory Committee on 22 February 2018 and published online.
- All recommendations from the audit of Monash University Counselling Services were promptly implemented, this included:
- Our University Counselling Services, and University Health Services, developed and introduced an automated anonymous survey which is sent to all students attending counselling. The survey includes questions seeking feedback on satisfaction in respect to making an appointment, getting an appointment at a time that suited them and the wait time to see a counsellor. The survey responses will enable the University Counselling Services to plan for and implement targeted changes and enhancements in direct response to feedback which should deliver an overall improvement in experience and satisfaction with the services offered.