In most instances, offers made cannot be extended. If you have received an accommodation offer but are awaiting the next round of university offers then please contact MRS by email on email@example.com to let us know and we will update your application to ensure that you remain on our wait list for the next round of accommodation offers.
After accepting the offer, if I do not get into Monash University, will the rental deposit be refunded?
My visa /acceptance at the university has not been finalised, can I get an extension for my rental deposit payment?
When an offer of accommodation is made, the terms of acceptance are clearly noted. If you accept the offer and pay your $500 rental deposit, you accept that this amount is non-refundable and non-transferrable, and that you will accept liability for the rent on the room until a replacement resident is found to take over the lease.
We strongly encourage you to be 100% sure that you intend to accept an offer before you commit to it. If you do not get a first round VTAC offer, or have doubts about your visa, or are waiting on confirmation from Monash about your university place and wish to remain on our wait list, please email us on firstname.lastname@example.org and we will keep your application on our wait list for the next round of accommodation offers.
Please do not make any payment until you are very certain that you will be enrolling at Monash.
At MRS on campus accommodation, only the Studio Apartments at Clayton and Peninsula Campus offer an opportunity for current residents to choose their own room. For successful applicants at these halls, you will be invited to select your room via an email, and you will have 7 days to complete this process. In the final round of offers where there is limited availability of studio apartments, the Admissions Office will pre-select a studio apartment for you.
At the Residential Village (Clayton) and Shared Apartments (Clayton and Peninsula), the rooms are assigned by the College Heads prior to arrival and they will take into account your preferences. As outlined in our Admissions Policy, and stated in our Mission Goals, MRS will endeavour to ensure that each residence maintains a vibrant, positive and diverse community of residents.
Whilst MRS will do all in their power to ensure that your first preference is met, we are bound by availability and cannot assure you that your first preference will be met.
I am unable to upload the residency agreement, what should I do?
If you are having trouble with uploading your residency agreement to the MRS Resident Portal, the first step is to make sure that you are using the correct format. The MRS Resident Portal will only accept a file in jpeg, doc, or PDF format. The next step is to check the size of the document - the Portal can only accept documents up to 4mb in size (a helpful tip could be to only include the pages that are necessary, e.g.: the pages where you have signed, or added additional details).
If you still experience issues, just let us know by email (email@example.com) or telephone (+61 3 9905 6266) and we will do our best to help you out.
I am unable to upload any more documents to the Portal as I have reached my file limit size. Can you help?
As there is a limit to the size of file that can be uploaded onto the MRS Resident Portal, it is important to make sure that you are only uploading the necessary files, and that the file is less than 4mb in size.
If you continue to experience errors with uploading your files then we would encourage you to bring your signed documents into the Administration Office. Address details are located at the bottom of the offer email. Our friendly team will upload these to the MRS Portal on your behalf.
If this is not an option for you, please email the Admissions Office and we will advise you of other options. Please do not attach your documents to the email.
I have received an offer for standard room but I would prefer an en-suite room. Can I tick the en-suite option on my residency agreement, or can I be considered for an en-suite room instead?
Great question! In the shared Halls of Residence, there are a very limited number of en-suite rooms. These rooms are only offered at a later date once we have addressed the requirements of all our current residents. If you have requested an en-suite room as part of your application, then your request will be considered and rooms offered based on availability and consideration form the College Heads.
In your agreement, if you tick the box for an en-suite, this does not constitute an offer for an en-suite room. You will need to wait until an en-suite offer is made to you and once an offer is made, it will overwrite the previous agreement signed by you.
I have not received an offer of accommodation in the first round. What are my chances of receiving an offer in the next round?
We understand that you may have concerns about not receiving a first round offer. Please be assured that your application remains on our wait list, and when we are able to offer you a room, we will let you know. Offers of accommodation are made based on availability, and actual acceptance. Not all rooms that are offered are accepted, and rooms do continue to become available regularly.
The Admissions team will ensure that you are kept informed of your place on our wait list, and make sure that you also know of your options for accommodation in the event that an offer cannot be made.
My friend has applied later than me and has already received an offer. Could you please clarify this?
Offers of accommodation are often staggered due to the large number that we receive. If your friend has received an offer but you have not, this does not mean that you won't. We encourage you to remain patient and monitor your emails regularly so that you do not miss any important communication from us. There can be a range of factors that influence the order in which offers are made which are based on our Admissions Policy.
Should you not be successful in receiving an offer, we will provide you with alternate options for accommodation off campus. In the mean time we would suggest that you browse through our off campus web pages to familiarise yourself with what is available in the private rental market and if this will suit your requirements for a plan B.
If you have received an email from MRS advising you about the offer of accommodation we are excited and waiting to welcome you to your new home.
In order to see your offer pack on the Resident Portal, you must click on the link in your offer letter. This link ''Click here to access the MRS Portal'' will direct you to the Portal where you can see your offer.
If you continue to experience problems with seeing your offer pack, you can also follow these simple steps:
Click on the menu button beside Home on the top left of your portal
Go into your most recent email from MRS (this will be the same offer letter you have received to your email address)
Click on the link ''Click here to access the MRS Portal'' which will then direct you to the offer pack.
If your issues persist, just contact us directly so we can offer further assistance. Email us on firstname.lastname@example.org or call us on +61 3 9905 6266.