Attendance on campus is strictly limited to permitted workers and exempt students; face masks must be worn at all times. If unwell, get tested and do not come to campus. View our latest COVID-19 updates.
I have not received an offer of accommodation in the first round. What are my chances of receiving an offer in the next round?
We understand that you may have concerns about not receiving a first round offer. Please be assured that your application remains on our wait list, and when we are able to offer you a room, we will let you know. Offers of accommodation are made based on availability, and actual acceptance. Not all rooms that are offered are accepted, and rooms do continue to become available regularly.
The Admissions team will ensure that you are kept informed of your place on our wait list, and make sure that you also know of your options for accommodation in the event that an offer cannot be made.
My friend has applied later than me and has already received an offer. Could you please clarify this?
Offers of accommodation are often staggered due to the large number that we receive. If your friend has received an offer but you have not, this does not mean that you won't. We encourage you to remain patient and monitor your emails regularly so that you do not miss any important communication from us. There can be a range of factors that influence the order in which offers are made which are based on our Admissions Policy.
Should you not be successful in receiving an offer, the Off-Campus Accommodation Service can assist you in exploring other accommodation options. In the mean time we would suggest that you browse through our off campus web pages to familiarise yourself with options available in the private rental market and if this will suit your requirements for a plan B.
In most instances, offers made cannot be extended. If you have received an accommodation offer but are awaiting the next round of university offers then please let us know and we will update your application to ensure that you remain on our wait list for the next round of accommodation offers.
My offer deadline has already passed, but I am now willing to accept the offer. Can I still accept my offer?
Contact the MRS Admissions Office and we will provide you with an update on your application status.
We are not able to defer accommodation offers. However we are happy to make you an offer when your situation changes subject to availability and our MRS Admissions Policy. Please view our Admissions Policy.
If you have received an email from Monash Residential Services advising you about the offer of accommodation we are excited and waiting to welcome you to your new home.
In order to see your offer pack on the Resident Portal, you must click on the link in your offer letter. This link ''Click here to access the MRS Resident Portal'' will direct you to the Portal where you can see your offer.
If you continue to experience problems with seeing your offer pack, you can also follow these simple steps:
Click on the menu button beside Home on the top left of your portal
Go into your most recent email from MRS (this will be the same offer letter you have received to your email address)
Click on the link ''Click here to access the MRS Resident Portal'' which will then direct you to the offer pack.
If your issues persist, just contact us directly by return email so we can offer further assistance.
I have received an offer for a standard room but I would prefer an en-suite room. Can I tick the en-suite option on my residency agreement, or can I be considered for an en-suite room instead?
Great question! In the shared Halls of Residence, there are a very limited number of en-suite rooms. These rooms are only offered at a later date once we have addressed the requirements of all our current residents. If you have requested an en-suite room as part of your application, then your request will be considered and rooms offered based on availability and consideration from the College Heads.
In your agreement, if you tick the box for an en-suite, this does not constitute an offer for an en-suite room. You will need to wait until an en-suite offer is made to you and if an en-suite offer is made, it will overwrite the previous agreement signed by you.
Can I choose my room and hall? When will I know my room/Hall allocation?
At Monash Residential Services on campus accommodation, only the Studio Apartments at Clayton and Peninsula Campus offer an opportunity for current residents to choose their own room. For successful applicants at these halls, you will be invited to select your room via an email, and you will have 7 days to complete this process. In the final round of offers where there is limited availability of studio apartments, the Admissions Office will pre-select a studio apartment for you.
At the Residential Village (Clayton) and Shared Apartments (Clayton and Peninsula), the rooms are assigned by the College Heads prior to arrival and they will take into account your preferences. As outlined in our Admissions Policy, and stated in our Mission Goals, Monash Residential Services will endeavour to ensure that each residence maintains a vibrant, positive and diverse community of residents.
Whilst Monash Residential Services will do all in their power to ensure that your first preference is met, we are bound by availability and cannot assure you that your first preference will be met.
Can you provide me the address of my new accommodation?
You will receive a welcome email approximately 2 weeks before your contract start date which advises your assigned Hall and the address.
Residents moving into the Residential Village at Clayton or Peninsula will be advised of your room number upon arrival.
Monash Residential Services cannot accept any mail or parcels prior to moving in, so if you do intend to send anything to your new room, please note that it will be returned to sender unless you are in residence.
My friend accepted an offer; can we be allocated close together?
If you have indicated your friends name in your application, when rooms are assigned the College Heads will do their best to allocate you close together.
Please note that whilst we will always strive to meet requests, there are many factors outside of our control which may affect the ability for all requests to be met.
I am unable to upload the residency agreement, what should I do?
If you are having trouble with uploading your residency agreement to the MRS Resident Portal, the first step is to make sure that you are using the correct format. The MRS Resident Portal will only accept a file in jpeg, doc, or PDF format. The next step is to check the size of the document - the Portal can only accept documents up to 4mb in size (a helpful tip could be to only include the pages that are necessary, e.g.: the pages where you have signed, or added additional details).
If you still experience issues, just let us know by email (email@example.com) or telephone (+61 3 9905 6266) and we will do our best to help you out.
I am unable to upload any more documents to the Portal as I have reached my file limit size. Can you help?
As there is a limit to the size of file that can be uploaded onto the MRS Resident Portal, it is important to make sure that you are only uploading the necessary files, and that the file is less than 4mb in size.
If you continue to experience errors with uploading your files then please email the Admissions Office and we will advise you of other options.
After accepting the offer, if I do not get into Monash University, will the rental deposit be refunded?
My visa /acceptance at the university has not been finalised, can I get an extension for my rental deposit payment?
When an offer of accommodation is made, the terms of acceptance are clearly noted. If you accept the offer and pay your rental deposit, you accept that this amount is non-refundable and non-transferable, and that you will accept liability for the rent on the room until a replacement resident is found to take over the lease.
We strongly encourage you to be 100% sure that you intend to accept an offer before you commit to it. If you do not get a first round VTAC offer, have doubts about your visa, or are waiting on confirmation from Monash about your university place and wish to remain on our wait list, please email the MRS Admissions Office and we will keep your application on our wait list for the next round of accommodation offers.
Please do not make any payment until you are very certain that you will be enrolling at Monash.