Want to know more about accommodation offers, or have a question about the accommodation offer process?
Check out our list of the most common questions below.
When are accommodation offers made?
For details on when offers will be made please review the application process and key dates.
I have not received an offer of accommodation in the first round. What are my chances of receiving an offer in the next round?
We understand that you may have concerns about not receiving a first round offer. Please be assured that your application remains on our wait list, and when we are able to offer you a room, we will let you know. Offers of accommodation are made based on availability, and actual acceptance. Not all rooms that are offered are accepted, and rooms do continue to become available regularly.
The Admissions team will ensure that you are kept informed of your place on our wait list, and make sure that you also know of your options for accommodation in the event that an offer cannot be made.
My friend has applied later than me and has already received an offer. Could you please clarify this?
Offers of accommodation are often staggered due to the large number that we receive. If your friend has received an offer but you have not, this does not mean that you won't. We encourage you to remain patient and monitor your emails regularly so that you do not miss any important communication from us. There can be a range of factors that influence the order in which offers are made which are based on our Admissions Policy.
Should you not be successful in receiving an offer, the Off-Campus Accommodation Service can assist you in exploring other accommodation options. In the mean time we would suggest that you browse through our off campus web pages to familiarise yourself with options available in the private rental market and if this will suit your requirements for a plan B.
Can I request for the deadline to be extended?
In the event you are unable to accept your offer by the given deadline, you may request to have your application placed onto the waiting list. You may then contact our Admissions Office to ask for a new offer to be sent to you, once your circumstances change and subject to availability.
My offer deadline has already passed, but I am now willing to accept the offer. Can I still accept my offer?
Contact the MRS Admissions Office and we will provide you with an update on your application status.
Can I defer my accommodation offer?
We are not able to defer accommodation offers. However we are happy to make you an offer when your situation changes subject to availability and our MRS Admissions Policy. Please view our Admissions Policy.
If you are currently affected by the travel restrictions, we suggest that you contact our Admissions Office and ask that your application be placed back onto the waiting list. Once your travel arrangements have been confirmed, you can contact us and we will assist you with your accommodation needs at that time.
To view and accept your Offer Pack:
Open your Accommodation Offer email and click on the link that says 'Click here to access MRS Resident Portal'
Go to the MRS Resident Portal
- Click on the menu button beside Home on the top left of your portal home page
- Open the most recent email from MRS (this should be the same offer letter you have received to your email address)
- Click on the link ''Click here to access the MRS Resident Portal'' which will then direct you to the offer pack.
If your issues persist, just contact us directly by return email so we can offer further assistance.
I have received an offer for a standard room but I would prefer an en-suite room. Can I tick the en-suite option on my residency agreement, or can I be considered for an en-suite room instead?
In the Halls of Residence, there are a very limited number of en-suite rooms. If you are interested in an en-suite room, please advise our Admissions Office via email email@example.com and we will add this preference to your application.
These rooms are only offered at a later date once we have addressed the requirements of all our current residents. Please note that allocations will only be confirmed once you have accepted your offer of accommodation for a standard room. Should you be allocated into an en-suite room, you will receive an updated residency agreement to sign and return.
Can I choose my room and hall? When will I know my room/Hall allocation?
Only the studio apartments at both Clayton and Peninsula campus offer an opportunity for some residents to choose their own room during studio selection. For successful applicants of these halls, you will be invited to select your studio via an email, and you will have seven days to complete this process. If you do not do so within the timeframe provided the MRS Admissions Office will auto-allocate you a studio apartment. In the final round of offers where there is limited availability of studio apartments, the Admissions Office will pre-select a studio apartment for you.
At the Residential Village (Clayton) and Shared Apartments (Clayton and Peninsula), the rooms are assigned by the College Heads prior to arrival and they will take into account your preferences. As outlined in our Admissions Policy, and stated in our Mission Goals, Monash Residential Services will endeavour to ensure that each residence maintains a vibrant, positive and diverse community of residents.
Whilst Monash Residential Services will do all in their power to ensure that your first preference is met, we are bound by availability and cannot assure you that your first preference will be met.
Can you provide me the address of my new accommodation?
You will receive a welcome email approximately two weeks before your contract start date which advises your assigned Hall and the address.
Residents moving into the Residential Village at Clayton or Peninsula will be advised of your room number upon arrival.
Monash Residential Services cannot accept any mail or parcels prior to moving in, so if you do intend to send anything to your new room, please note that it will be returned to sender unless you are in residence.
My friend accepted an offer; can we be allocated close together?
If you and your friend have both indicated each other as 'friend preferences' in your applications, the College Heads will do their best to allocate you close together. when completing their hall room allocations.
Please note that whilst we will always strive to meet requests, there are many factors outside of our control which may affect the ability for all requests to be met.
I am unable to log onto the portal, please assist?
I did not complete my acceptance and am not able to get back to the offer in the portal. What should I do?
If you used your personal email address to register your account within the MRS Resident Portal, you can try re-setting your password. If you registered with your Monash email address, click on the 'Login with Monash Email' button and use your multifactor authenticator to log in.
Should you still experience difficulties please contact us by email at firstname.lastname@example.org, or call us on +61 3 9905 6266 for further assistance
I am unable to upload the residency agreement, what should I do?
If you are having trouble with uploading your residency agreement to the MRS Resident Portal, the first step is to make sure that you are using the correct format. The MRS Resident Portal will only accept a file in jpeg, doc, or PDF format. The next step is to check the size of the document - the Resident Portal can only accept documents up to 4mb in size (a helpful tip could be to only include the pages that are necessary, e.g. the pages where you have signed, or other required documents, such as an Under 18 Agreement).
If you still experience issues, just let us know by email email@example.com or telephone +61 3 9905 6266 and we will do our best to help you out.
I am unable to upload any more documents to the Portal as I have reached my file limit size. Can you help?
As there is a limit to the size of file that can be uploaded onto the MRS Resident Portal, it is important to make sure that you are only uploading the necessary files, and that the file is less than 4mb in size.
If you continue to experience errors with uploading your files then please email firstname.lastname@example.org and we will advise you of other options.
After accepting the offer, if I do not get into Monash University, will the rental deposit be refunded?
My visa /acceptance at the university has not been finalised, can I get an extension for my rental deposit payment?
When an offer of accommodation is made, the terms of acceptance are clearly noted. If you accept the offer and pay your rental deposit, you accept that this amount is non-refundable and non-transferable, and that you will accept liability for the rent on the room until a replacement resident is found to take over the lease.
We strongly encourage you to be 100% sure that you intend to accept an offer before you commit to it. If you do not get a first round VTAC offer, have doubts about your visa, or are waiting on confirmation from Monash about your university place and wish to remain on our wait list, please email the MRS Admissions Office and we will keep your application on our wait list for the next round of accommodation offers.
If you are currently affected by the travel restrictions, we suggest that you do not accept an offer until your travel plans have been finalised. Instead contact our Admissions Office and ask that your application be placed back onto the waiting list. Once your travel arrangements have been confirmed, you may contact our of Office and we will assist you with your accommodation needs at that time.
Please do not make any payment until you are very certain that you will be enrolling at Monash.