Mail & Postage
Letters & Parcels
All incoming mail is delivered to the Administration Office. Letters are sorted and delivered by the staff to the mail boxes in each Hall. Parcels, and ‘signature required’ articles, are held at the Administration Office (Building 47) or (Building 87) depending where you live in either the Residential Village or Urban Community for 7 (seven) days from the date of receipt, for collection by residents on production of their ID card. In these cases, a notification email is sent to residents. Items not collected within seven (7) days are returned to sender. The Administration Office cannot store items on behalf of its residents.
The Administration Office cannot accept responsibility for mail once it has been delivered to the mail boxes. We do suggest that residents purchase a padlock to secure their mailbox.
The Administration Office will not accept responsibility to hold mail whilst you are away from MRS and you should ensure you make appropriate arrangements.
As a courtesy, the Administration Office will re-address mail for approximately two (2) weeks after a resident departs. Any mail received after that time will be marked `Not at this address, Please Return to Sender’. Parcels will not be re-addressed, so please ensure that all your parcels arrive and are collected prior to your departure from MRS.
Please ensure that you do not allow your friends to get their mail and parcels addressed to your room at MRS, as MRS will return the mail to sender if we cannot verify the addressee as living in an MRS residence.
Australia Post also offer free 24/7 Parcel Lockers located in the Campus Centre (21 Chancellors Walk). You can choose to have your parcel sent to a free 24/7 parcel locker and collect it at any hour day or night.
Incoming letters are delivered directly to residents’ mailboxes by Australia Post (Residential Village) or MRS staff (Gillies Hall)
The Residential Office cannot accept responsibility for mail once it has been delivered to the mail boxes. We do suggest that residents purchase a padlock to secure their mailbox. The Residential Office will not accept responsibility to hold mail whilst you are away from Monash Residential Services and you should ensure you make appropriate arrangements.
As a courtesy, the Residential Office will re-address mail for approximately two (2) weeks after a resident departs. Any mail received after that time will be marked `No longer at this address, please return to Sender’.
MRS at Peninsula cannot accept parcels for residents. These parcels will be returned. However Australia Post offer free 24/7 Parcel Lockers located close to Gillies Hall on the walkway to MPARC. You can choose to have your parcel sent to a free 24/7 parcel locker and collect it at any hour day or night.
Mailbox (Clayton Only)
A mail drop off service for posting mail is provided throughout the year and is located at the Administration Office (Building 47 – 58 College Way). The mail box is emptied by the Administration Office staff and redirected to the university’s mail room for processing. Please ensure the correct value of stamps are put on your mail.
Section 3. (a) of the Terms and Conditions of Australia Post’s CHANGE OF ADDRESS REQUEST Form states:
“Australia Post may refuse to redirect or hold mail (or part of the mail) where:
- it could be difficult to isolate the mail from other mail delivered to the same address (e.g. where the address is a business premises, block of apartments or flats, motel, caravan park or premises having a common post box).”
Whilst not obliged to, as a gesture of goodwill, the Administration Office will redirect your mail (not parcels) for two (2) weeks after you have left MRS. Please note that we do not forward parcels for students after departure due to the high risk of mis-delivery.
To assist us and yourself, when you leave Monash Residential Services you should do the following:
- Make sure you provide (clearly) your forwarding address when completing the Monash Residential Services Departure Form.
- Make sure you advise your family, friends, business and other associates of your new mailing address as soon as possible.
- After the two-week period, the Administration Office will stamp any further mail it receives on your behalf with ‘NO LONGER AT THIS ADDRESS RETURN TO SENDER’.
- If you depart and do not advise us of your forwarding address, the Administration Office will stamp any further mail it receives on your behalf with ‘NO LONGER AT THIS ADDRESS RETURN TO SENDER’.
- Make sure all parcels that have not arrived by your departure date are redirected to an alternate address.
It should be noted that whilst mail (not parcels) received would be re-addressed two (2) weeks after you have left, Monash Residential Services is dependent on the services offered by Australia Post. If you have not received your mail you should contact Australia Post. Monash Residential Services does not accept any responsibility for items that go missing.
Parcels cannot be held for you until you return the following year and will not be handed over to a third party.