Research approach


ACRS combines academic and industry expertise with the consumer voice to deliver rigorous, evidence-based research insights and strategic solutions that enable a positive and sustainable effect on individuals, retail industry, environment and society. As a not for profit, your investment is 100% directed to producing impactful results.

ACRS offers research approaches that Identify, Focus and Return on investment and can be applied to suit your business needs.


Looking to understand current performance outcomes such as NPS? ACRS can identify how your business is performing from a consumer perspective via the use of a range of tools and methodologies.


Do you have a specific pain point you’re looking to develop deeper insight into? ACRS can conduct a research program to focus on identified issues and uncover opportunities for growth.


Are you getting the best return possible for your consumer, technology or retail strategies? Implement with consumer-centricity and track success for maximised return.