Retail landlords

The SAT Suite

Since 2013, Monash Business School's ACRS research unit has conducted syndicated research programs to provide retail property owners and managers with a holistic view of broader market trends and competitive positioning across a wide range of measures. This suite of products is known as SAT suite, and includes the TenSAT, CentreSAT, and ShopperSAT Monitors.

The SAT Suite provides Australian retail property owners and managers valuable insight and understanding into their relationship with retailers and shoppers, identifying competitive strengths and specific areas of improvement for strategic
planning.


 TenSAT Monitor CentreSAT Monitor ShopperSAT Monitor
What Head office retailer relationship and satisfaction with landlords Centre-level retailer relationship and satisfaction with landlords Shopper satisfaction and experience at shopping centres
Who Key head office-based staff (e.g. Leasing / Marketing / Managers / Directors) Key centre-based staff (e.g. Store Managers, Franchisees) Recent shoppers at specific shopping centres (i.e. shopped within the last 3 months)
Why Industry tracking and benchmarketing of landlord performance (landlord benchmarking against other landlords in the shopping centre industry) Centre performance tracking and benchmarking (centre benchmarking within individual landlord portfolio) Track shopper satisfaction and experience at specified shopping centres compared to landlord, category and industry averages)
How Online survey using landlord client sample Online survey using landlord client sample Online survey using panel participants
When Annual Annual Monthly data collection, quarterly reporting
 Find out more about
TenSAT.
Find out more about CentreSAT. Find out more about ShopperSAT.