Greg J. Bamber is a Professor, Department of Management and Co-Director, International Consortium for Research in Employment & Work. His interests include implications of AI, digital and other technologies for the future of work for managers and workers; their voice and involvement; unions; labour markets; education; regulation of employment, especially international and comparative research. He has more than 200 publications in such journals as: British J. of Industrial Relations; British J. of Management; Human Relations; Human Resource Management J.; Industrial & Labor Relations Review; International J. of Human Resource Management;J. of Management Studies; Public Money & Management, and books such as: International & Comparative Employment Relations; New Technology: International Perspectives on HR & Industrial Relations. He has co-led many projects funded by ARC and international equivalents in: aviation, hospitals, logistics, manufacturing, telecommunications; outsourcing, dispute settlement, workplace change and unions. He has conducted projects with the International Labour Organisation/United Nations. He has been an adviser for governments and served as a director on boards. He has had leadership roles at Monash and other universities and visiting positions at several including: Harvard; MIT; Durham; Newcastle University, UK; Melbourne. He is a Fellow of Academy of Social Sciences, UK; Academy of Social Sciences of Australia; Australian & New Zealand Academy of Management.
John Bevacqua is an experienced commercial lawyer with over 20 years of legal experience. John commenced his academic career in 2006 and joined Monash University in 2019. John has an established research profile examining public authority accountability and citizen rights and responsibilities. The particular focus of John’s work is on tax and tax administration however his work has extended to contexts such as immigration and natural resource management.
Core themes of John’s work include implications for efficient and effective public service delivery of changes in organisational structures, transparency and accountability. John’s recent research examines these themes in the context of the drive to ‘digital by default’ approaches to government service delivery. In particular, John has recently published work drawing on Australian and international research examining the effects of digitisation of government services on vulnerable citizen groups.
John’s work aims to add nuance to our understanding of the nature and effects of the digital divide on effective and efficient public administration, design and delivery of online government services and trust and confidence between citizens and government. A sample of John’s recent published work published in the eJournal of Tax Research is available here.
Dr Ananya Bhattacharya is scholarly teaching fellow at the Business School. Her teaching and research specialities are in sustainability, supply chain and especially food supply chain. Her papers have been published in international journals and conferences in supply chain area. Currently, she is focusing on food waste and use of technology in reducing food waste across the global food supply chain. She has presented in workshops in India organised by the Business School on Food supply chain and also in Melbourne on digitalisation in food supply chain.
Kym Brown has been working with John Vaz on research related to cryptocurrencies as a form of money. They have considered sustainability issues and the ethics of this form of money. Also they have re-evaluated how fiat forms of money are supported by the 'institutional stack' of government, regulations and banks to consider the trust gaps in cryptocurrency. They are currently working on developing a new theoretical model, along with a former Bank of England economist, to define what is money given the changing use and features of money.
Other related research will consider the future of accounting and finance using new forms of technology. Kym is particularly interested in how new forms of 'fintech entities' (perhaps currently without a specific name) may improve transactional and operational efficiency using trust built on a shared interest, halo effects or 'new power' systems. She is also interested on how fintech can aid in sustainability of the economic/financial world to preserve the natural environment and species.
Dr. Yimin Cheng is a Lecturer in Marketing at Monash University. He obtained his Ph.D. in Marketing from the Hong Kong University of Science and Technology (HKUST). Yimin has published in the Journal of Marketing Research and the Journal of Consumer Research (both Group 1+/ ABDC A*/ UT Dallas 24/ FT 50/ ABS 4*). Prior to joining Monash University, he was a Visiting Assistant Professor at HKUST and a Visiting Scholar at the Wharton School, University of Pennsylvania. Yimin’s primary research area is consumer judgment and decision making. His research is grounded in marketing contexts and stretches across fields of broader public interest such as social welfare (e.g., healthcare, overconsumption), positive psychology (e.g., intrinsic motivation, diversity, elevation), morality (e.g., work ethics, fairness), and branding (e.g., brand story), etc. Recently he is interested in studying consumer responses to technology and related product designs. Yimin has used multiple methodologies including lab experiments, field experiments (e.g., in a restaurant), secondary data analysis (e.g., UNICEF database, World Values Survey, movie box office), content analysis (e.g., movie plot) and facial muscle movement coding, as he believes that different types of data complement one another and provide a better understanding of a phenomenon.
Fang Lee Cooke’s research interest in the digitalisation area comes from a human resource management (HRM) and employment relations perspective. The increasing pace of digitalisation and the adoption of digital technology by businesses in different parts of the world has led to some significant changes in the way work and employment is organised, with potentially significant implications for skill requirements, job quality and workers’ wellbeing, and ultimately the wellbeing and sustainable development of nation states. Fang Lee Cooke’s current research projects examine some of these tensions, challenges and implications for various key stakeholders such as the state, employers associations, trade unions, workers, and labour NGOs. Funded projects include: Cooke, F. L. (2019), ‘Digitalisation and decent work in Pacific Island Countries’, International Labour Organisation Office, Pacific Island Countries; Cooke, F. L. (2019), ‘Digitalisation and its implications for skills, employment and human resource management’, Australian Human Resources Institute, Australia; O’Reilly, J., Stuart, M…. Cooke, F. L., Rubery, J., et al. (2019-2023), ‘Digital futures at work (Dig.IT Futures@Work)’, the Economic and Social Research Council; Liu, S. S., Cooke, F. L., Huang, Q. H., Kubo, K., Wang, Y. F., Ge, C. M., Qiu, L., Liu, X. L., Zhang, F. and Ma, H. G. (2019 –2023), ‘Multiple modes of employment in the concept of sharing: Constructing collaborative talent management theories and examining impact mechanisms’, the National Natural Science Foundation of China.
Bei Cui obtained her Bachelor’s Degree in Business Administration with First Class Honors from the University of Macau in 2011 and Master’s Degree in Finance with Distinction from University of Warwick, UK. Cui then completed her PhD in Finance from the University of Hong Kong in 2018, during which she visited University of Melbourne in 2016 and 2017 as a PhD student. Cui's research interests are in the fields of informational intermediaries, capital market regulation, market microstructure and cryptocurrency. Cui's papers have been presented in conferences including Financial Management Association (FMA) Annual Meeting, Multinational Finance Society (MFS) Conference and Financial Research Network (FIRN) Market Microstructure Meeting, and Spanish Finance Association (AEFIN) Annual Meeting. Her paper has been awarded as Financial Management Association (FMA) Asia/Pacific Best Paper. Before Cui's PhD study, she worked in International Department in Bank of Communications in China.
Alice De Jonge is a Senior Lecturer in international law and comparative Asian business law. Her research focuses upon legal issues for transnational business organisations, with a particular focus on the relationship between business and human rights. Her current research explores aspects of supply chain transparency along China’s BRI in Southeast Asia, particularly in relation to the environmental and social impacts of BRI projects. What are the respective roles of government, financial institutions (multilateral, sovereign and private) and business in facilitating supply-chain transparency? What role does technology, social media and AI play in facilitating (or hindering) supply chain transparency?
Alice’s other main project examines organisational responses to domestic violence and its impacts both within and outside of the workplace. What are the respective roles of government, business and civil society in facilitating the effectiveness of organisational responses to domestic violence? How does AI both facilitate and impede effective responses to domestic violence.
‘Corporate Social Responsibility through a Feminist Lens: Domestic Violence and the Workplace in the 21st Century’ (2018) Journal of Business Ethics, 148(3): 471-487.
‘Perspectives on the emerging role of the Asian Infrastructure Investment Bank’ (2017) 93(5) International Affairs 1061-1084.
Dr. Joris Demmers is a Lecturer in Marketing at Monash Business School. He teaches MKF3881 Digital Marketing. His research area is at the intersection of digital technologies and consumer psychology. His primary research stream focuses on consumer privacy in the digital sphere. One of his current projects looks at privacy from an interdependent perspective (personal data being shared with third parties by others). His other research interests include the impact of digital technologies on consumer decision making and online engagement. Joris has published his research in top tier journals in the fields of Information Systems and Marketing.
Catrina Denvir's research is inherently interdisciplinary and engages issues relevant to law, technology, legal services, legal education (public and professional), ethics, sociology, psychology (behaviour) and public policy. Her interests include: technological innovation and AI in the legal profession; the role of law in everyday life; public understanding of the law; design of legal services; access to justice; and, research methodology (including NLP/ML methodologies). Her research has explored: the Internet as a legal information resource; the use of digital technologies in the provision of legal advice; the use of virtual reality for ethics training; public understanding of rights and legal need; AI/data-driven decision making and the rule of law; the interaction between digital and legal capability; and modernising legal education. Her empirical skills have led to a number of collaborative projects with colleagues both nationally and internationally. Her research has received international recognition in a range of news outlets and has been published in a variety of leading peer-review journals in different disciplines.
Benedict G.C. Dellaert is professor of marketing (fractional) at the Department of Marketing, Monash Business School. He is also professor of marketing and director of the department of Business Economics at the Erasmus School of Economics, Erasmus University Rotterdam, The Netherlands. Benedict’s focus in research and education is on consumer decision-making and consumer-firm interaction, with a strong emphasis on digital environments that helps consumers to make better decisions. His research findings have societal implications in digital marketing, financial services, healthcare, and travel. His papers have appeared in top journals in business such as Journal of Marketing, Journal of Marketing Research, Journal of the Academy of Marketing Science, Marketing Science, Information Systems Research, and Journal of Management Information Systems. He regularly works with financial services firms on projects to support consumer decision making with online (risk) communication and personalized recommendations. Professor Dellaert is currently a research theme coordinator at the Network for Studies on Pensions, Aging and Retirement (Netspar), a fellow of the Erasmus Research Institute of Management (ERIM), and a research fellow at the Tinbergen Institute. His former research and teaching positions include posts at the University of Sydney in Australia, Tilburg University in the Netherlands, and Maastricht University in the Netherlands.
Dr Michael Duffy has published research on the nature and risks of digital currency and the application of ASIC's regulatory regime. With co-researcher Professor Paul Latimer, he has analysed the risks which investors need to be made aware of and has found that existing Australian Financial Services Regulation may well require licensing of digital currency providers and exchange markets.
Dr Duffy is also on a Monash team researching legal liability and remedies for loss caused by algorithms and artificial intelligence.
Michael is director of Monash's Corporate Law, Organisation and Litigation (CLOL) Research Group.
Dennis Fehrenbacher is an Associate Professor researching at the intersection of accounting and information systems. A focus of his research is to examine digital technologies and their impact on addressing organisational challenges. He observes trends in digitisation and tries to understand consequences, including trends in the use of enterprise social media and effects on management control or IT outsourcing and associated contracting effects. To understand the potential of digital technologies, he employs some emerging technologies in his research projects. For instance, to better understand the role of information processing in performance evaluation, he and his colleagues have used eye tracking and big data analysis techniques to gain more insights into the nature of biases related to subjective performance evaluation.
Professor and Deputy Dean, Leadership and Executive Education
Richard Hall has research and publication background in the fields of Leadership, HRM, Organisational Development and Change, Organizational Discourse and Technology and Organisation. He is currently developing programs for executive education and online in aspects of People Analytics and is interested in exploring the impact of People Analytics on the future of HRM. More generally he is interested in promoting research into:
The extension of People Analytics from recruitment, performance management, compensation, workforce planning and retention to areas such as Organisational Network Analysis (ONA).
Using ONA to explore how organisations are using ‘adaptive space’ and other structural organisational changes to enhance innovative capacity.
The impact of wellness programs and practices on leadership practice using insights from neuroscience in collaboration with BrainPark, part of the Monash University Turner Institute for Brain and Mental Health.
Leadership practice and mindsets for leading and managing in the context of AI, automation and digital transformation. A key issue here is how leaders and managers are assessing the reorganisation of business and organisational processes requiring human interaction and those requiring system interaction.
Rob J Hyndman is a Professor of Statistics and Head of the Department of Econometrics and Business Statistics. He holds a Bachelor of Science (Honours), a PhD from the University of Melbourne, and is an accredited statistician with the Statistical Society of Australia. From 2005 to 2018 he was Editor-in-Chief of the International Journal of Forecasting and a Director of the International Institute of Forecasters. Rob is the author of over 150 research papers and 5 books in statistical science. In 2007, he received the Moran medal from the Australian Academy of Science for his contributions to statistical research, especially in the area of statistical forecasting. For over 30 years, Rob has maintained an active consulting practice, assisting hundreds of companies and organizations around the world. He has won awards for his research, teaching, consulting and graduate supervision.
Rob's research interests include forecasting, time series analysis, computational statistics, and exploratory data analysis. He has also supervised more than 25 PhD and Masters students, with current projects including energy analytics, data visualization, hierarchical forecasting, anomaly detection and time series forecasting.
Colin Jevons is Course Director, Bachelor of Business programs, Monash Business School (0.8) and Associate Professor, Department of Marketing, Monash University (0.2). He has published on user-generated content and brand management in the digital space, with over 700 citations of these artiocles. Overall he has an h-index of 16 and nearly 2000 citations overall. His current, largely educational research interests include digital pedagogy.
He holds a Dean's Award for Excellence in Teaching and has best conference paper awards from both the UK and USA, and an ANZMAC best paper in track.
Pre-academia he co-founded an internet-based market research business and also worked in textbook publishing, on the intersection of private industry and academia.
Paul Lajbcygier holds a joint appointment as Associate Professor in the Department of Banking & Finance and the Department of Econometrics and Business Statistics, Monash University, Clayton, Australia. His work focuses on computational finance, investments, asset pricing and market microstructure. He has positioned his work at the nexus of Finance, IT and Statistics, focusing on machine learning. He graduated from Melbourne High School and Melbourne University and completed his PhD from Monash University in 2001. Paul has held appointments at The University of Oxford, New York University’s Stern School of Business and London Business School. He has published his research in leading global journals (including the Journal of Banking & Finance, Journal of Portfolio Management, IEEE Transactions on Neural Networks, Journal of Business Ethics, and the Journal of Forecasting), leading to hundreds of citations many in leading journals (including recent citations in the Journal of Financial Economics, Journal of Financial & Quantitative Analysis & IEEE Transactions on Neural Networks). Paul has been awarded over $10 million in national and international competitive grants (including various Australia Research Council grants, CSIRO, and the Bill & Melinda Gates Foundation grants). He has won awards both for his research (best paper awards) and teaching (Dean’s award). Paul has been an Excellence Research Australia Peer Reviewer and an Australia Research Council Assessor. Since 1990, Paul has provided investment advice for various domestic & international funds managers, banks and hedge funds. He has had his work widely cited in the international press (including the Age, Chicago Tribune, Reuters, South China Morning Post, Bloomberg, Chief Investment Officer Magazine, CNBC & International Business Times).
Dr Han-Wei Liu's research interest is on law and technology from both the regulatory perspective and the viewpoint of international trade and investment law. Recently, he is collaborating with scholars from Taiwan and Hong Kong on China's Social Credit regime and contrast the Chinese way of governing big data with the American approach. Also, Dr. Liu has been following closely the issue on data localization and privacy law issues by looking at how new-generation trade agreement (e.g., CPTPP) address them through trade negotiations. On the other hand, Dr. Liu is interested in export control of certain high-tech products and standard-setting process in the IT industry, with a special focus on their implications for Sino-US trade war and international lawmaking process.
Ian McLoughlin has led ARC Discovery and Linkage projects examining national and local digital health record projects in Australia and the UK and attempts to transfer business process improvement into hospitals in Australia, and as an international partner with colleagues at Warwick University (UK), into the English NHS, . He is also co-founder of the Monash-Warwick Healthcare Improvement Alliance funded by the two Universities and Co-Director of the recently established Graduate Research Industry Partnership (GRIP). The GRIP is a doctoral research training program on Digital and Data-driven Healthcare being delivered in association with the Faculty of Medicine, Faculty of Information Technology and Monash Partners Academic Health Science Centre representing six major Victorian health services. He is Faculty-lead for the Digital Health Co-operative Research Centre and a member for the CRC reference group for Digitally Assisted Aged-Care. He is lead author of Digital Government at Work (Oxford University Press, 2013) and The Digitalisation of Healthcare (Oxford University Press, 2017).
Harmen Oppewal is a Professor of Marketing in the Monash Business School.
Harmen teaches consumer behaviour and research methods at postgraduate levels. His research focuses on consumer behaviour in retail and related services contexts, using experimental, modelling and/or interpretative methods.
Prior to taking up his appointment at Monash in 2002 he was Professor of Retail Management at the University of Surrey (UK), Senior Lecturer in Marketing at the University of Sydney, and Assistant Professor and Research Fellow in Urban Planning at the Eindhoven University of Technology in the Netherlands. He holds a PhD from the Eindhoven University of Technology and degrees in geography and social psychology from the University of Groningen. From 2012 to 2018 he was Head of the Department of Marketing in the Faculty of Business and Economics/Monash Business School at Monash.
The issues I have studied can be divided into the following three research areas:
(1) Estimation and Testing for Structural Breaks, (2) Causal Inference and Program Evaluation, (3) Systemic Risk Measures.
For (1), I proposed a procedure to test the assumption that time-series are homogeneous. In (2), his studies consider methods to recover heterogeneous policy impacts across individuals, rather than only mean impact. The method developed in (3) can measure the effect of extreme events, such as financial crises.
Dr Davide C. Orazi is Lecturer of Marketing at Monash Business School. His research within the digital sphere primarily focuses on how biometric data recorded through sensor technology can help better profiling consumers, diagnosing depression, and improve psychological well-being. His research on the topic appears on European Journal of Marketing and Journal of Advertising Research, and has led to the development of a diagnostic algorithm currently under patenting with the Monash Commercialization Office.
His secondary research stream investigates persuasion strategies to improve protection motivation in information- and cyber-security. On these topics, Davide has published in International Journal of Research in Marketing, Journal of Business Ethics, and Communications of the Association for Information Systems, among others.
Davide teaches Entrepreneurial Innovation at the postgraduate level, with a keen focus on digital technologies. He regularly collaborates with industry partners in the digital sphere as part of the subject he teaches, including IBM (2017 – blockchain-based startups) and Daisee (2018 – natural language processing startups). Quite proudly, Davide is one of the winners of the 2016 worldwide innovation challenge Publicis90, based on a digital platform for creative collaboration.
Dr Ly-Fie Sugianto is an Associate Professor in Accounting Information Systems at the Monash Business School. She has expertise in applying data analytics and AI techniques to study the competitive behavior in the Australian electricity market. Her research projects include: exploring the effectiveness of deregulated electricity industry using agent based model; discovering emergence and gaming behavior in competitive market; examining the effect of mobile technology usage on work engagement and emotional exhaustion; measuring satisfaction in mobile portal usage. She has also been engaged in projects developing intelligent decision support systems to optimise inventory for Jeeralang power station and for Western Power (formerly the State Electricity Commission of Western Australia). Ly-Fie’s research in Data Analytics and AI applications in the electricity industry, and technology adoption studies, have been funded by a number of prestigious and competitive grants, including the ARC (SPIRT/Linkage) grant, the Australia Indonesia Governance Research Partnership (AIGRP) grant and the Sumitomo Foundation grant. Ly-Fie’s research in Data Analytics, AI and Information Systems topics had been published in top journals, such as the European Journal of Information Systems, Computer and Mathematics with Applications, Applied Mathematics Letters, and Journal of Business Research.
Understanding consumer - social robot interaction in the marketplace
There is a rapid growth of social robots adoption in the retail and services industry. Yotel and Freshippo are just a few examples of social robots being used in both sectors. Social robots are highly promoted to firms as innovative technologies that offer greater effectiveness and efficiencies in retail and service interactions. While such claim may be true, similar to other advanced technologies, social robots are not immune from abandonment from consumers. The impact of such abandonment can be significant to firms – leaving a huge question of their return of investments. Drawing upon this background, the three key research areas that are of my interests include: (1) exploring consumers’ cognitive and emotional responses towards interactions with social robots; (2) identifying strategies that can be implemented to reduce customers’ resistance in using social robots; (3) examining both social and ethical implications of social robot use in the marketplace.
Yelena Tsarenko is an Associate Professor in the Department of Marketing at Monash Business School, Monash University. She is also the Director of Research at the Department of Marketing and a Chair of the Special Interest Groups at the Australian and New Zealand Marketing Academy (ANZMAC). Yelena is a recognised international expert on consumer forgiveness, where her primary research interests are in consumer psychology and services marketing. In her research, she delves into issues of concern to management, consumers and other stakeholders with the aim of identifying mechanisms and service provider actions that strengthen customer-service provider relationships as well as improve consumers’ and societal well-being. Yelena has published in journals including Journal of Service Research,Journal of Business Ethics, European Journal of Marketing, Industrial Marketing Management, Journal of Business Research, and Psychology & Marketing among numerous other journals. Her paper in the Journal of Services Marketing has received the best commended paper by Emerald Literati Award 2008.
Currently, Yelena is exploring issues involving human-robot interactions (HRI). As a service researcher, she focuses on studying how new technological advances impact the service landscape and the ramifications they have on consumers’ attitudes and reactions. More recently, she has been investigating issues of morality and ethical arguments that confronts society as it embraces the wider adoption of AI in various spheres of consumers’ lives.
Laura Visser has expertise on the use of technology in healthcare. She has conducted case studies on online health communities where patients can communicate with their own healthcare professionals online. Laura is specifically interested in studying technology from a critical management studies perspective, and has examined the use of technology through the lenses of power, surveillance, inequality and sociomateriality.
Leona’s research interests revolve around digitalisation in management accounting and control. In particular, she focusses on the effect of contemporary information systems on management accounting practices (e.g., forecasting) and the roles of accountants and managers in the production and use of accounting information. Drawing dominantly on field studies, she analyses in her projects, for instance, development processes of accounting information systems and the integration of local knowledge in such systems; the role of predictive forecasting and bottom-up forecasting in managing organisations; influence of self-service business intelligence systems on individual information processing and decision-making; and the impact of blockchain on the accounting profession.
Nicola Pastorello, Ph.D., is a leading technologist within the artificial intelligence and data science fields. He started his career as a researcher in Astrophysics and obtained an established research profile in the study of galaxy formation. After his Ph.D., Nicola started leading leading cross-functional teams of data scientists and software engineers in both research- and industry-projects.
During his work at the Swinburne Software Innovation Lab and Deakin Software and Technology Innovation Laboratory, Nicola adopted a number of different statistical methods (e.g. text classification, time series analysis, convolutional and recurrent neural networks...) to solve problems in very different fields, such as healthcare, financial markets, traffic modelling and smart homes.
Nicola is currently lead data scientist at Daisee, a SaaS AI company focussed on speech analytics, where he's involved in researching and applying new approaches to unravel information from human conversations.