Need help? Ask the Monash virtual assistant

Monash virtual assistant

Get the help you need, when you need it!

Why not try using Monash Connect's virtual assistant (VA)? It has answers to a vast array of questions and is available on our student websites (in the bottom right-hand corner).

If the VA can’t find an answer, we’ll put you in touch with a real person or help you make an online enquiry.

Ask a question

Access personalised services and information

Our VA also gives you access to personalised services and information – you’ll just need to log in with your Monash student account when prompted.

We regularly add new services, features and information, so it’s a good idea to check back regularly to find out what’s new.

Tips for using the virtual assistant

When you ask a question, it’s best to use short phrases and keywords. That way the VA will have the best chance of finding the answer you’re looking for. And you don’t need to use perfectly formed sentences (or question marks).

Just try typing questions and phrases like these:

  • enquiry status
  • how much does parking cost
  • when’s graduation
  • can’t find my fees statement
  • check course completion
  • viewing my exam timetable.

Try the Monash VA now

Feedback

We’re always looking for ways to improve, so if you’re prompted for feedback, let us know what you think.<

Chat transcripts

If you want to keep a copy of your chat session, including live chat, just click the Transcript button at the top of the chat window before you exit.

Privacy information

We take your privacy very seriously. If you want to find out about how we protect your privacy, take a look at our statements on data collection and privacy.

Got a question? Monash Connect can help