Get the help you need by viewing our guides, manuals and articles.
Check out the troubleshooting phone guide
Expired PIN after it's been reset
When the PIN on a voicemail account is reset, a temporary PIN is given. The voicemail system will advise that your PIN has expired when you access your mailbox for the first time using this temporary PIN. At this stage you should change your PIN immediately.
Phone going straight to voicemail without ringing
Your phone may be diverted to voicemail. This will show on the display as Forwarded to Voicemail and a flashing arrow will appear above your telephone number on the top right of the display. To cancel the diversion, press the CFwdALL softkey once.
Visit using your desk phone for practical tips.
To contact the switchboard dial 99 from any Monash extension or from outside the University, refer to the list below.
|Clayton / Main (all campuses)||8.30am to 5.30pm||(03) 9902 6000|
|Caulfield||8.45am to 5.05pm||(03) 9903 2000|
|City Office||8.30am to 5.30pm||(03) 9902 6000|
|Parkville||8.30am to 5.30pm||(03) 9902 6000|
|Peninsula||8.30am to 5.30pm||(03) 9904 4000|
Help and support
Contact the Service Desk