Learn about your desk phone such as using your phone, moving offices and more.
You can also raise your request or enquiry through Service Desk Online by selecting the Phones, Faxes, Mobiles and Accessories category.
- Getting started (pdf, 1.01 mb)
- Phone personalisation and Call management (pdf, 0.66 mb)
- Voicemail (pdf, 0.57 mb)
- Forwarding calls (pdf, 0.56 mb)
- Setting up and using abbreviated dialling (pdf, 0.54 mb)
- Communicating with multiple callers and phone mobility (pdf, 0.57 mb)
- Resetting or setting your PIN (pdf, 0.12 mb)
- Picking up group calls (pdf, 0.2 mb)
- Cisco 9971 desk phone quick guide (pdf, 2.45 mb)
- Take your phone with you when moving office.
- Unplug your desk phone from the data network point along with the PC.
- Simply plug it in at your new location and you're ready to go!
You may need to consider requesting a new service if the staff member moves to another campus permanently as the extension won't be correctly configured for the new campus.
Visit Using voicemail on a desk phone for details.
- Raise a request through Service Desk Online by selecting the Phones, Faxes, Mobiles and Accessories category
- Choose Add, change or delete my details
The MIDS directory and your phone display will be updated.
The instructions for creating speed dial shortcuts will depend on which model of desk phone you have.
- To request or change your speed dial list, raise a request through Service Desk Online.
When using your speed dial press the desired shortcut key before picking up the receiver.
- Standard desk phone is the Cisco IP Phone 7945 with two round buttons to the right side of the screen. One of these is used by your incoming line and the other can be allocated to a speed dial or second line.
- Enhanced desk phone is the Cisco IP Phone 7965 with six round buttons to the right side of the screen. Five are available to be programmed as speed dial numbers, additional lines, intercoms etc.
- Enhanced desk phone is the Cisco IP Phone 7965 can also be ordered with the 7916 expansion module, which appears as an attached unit to the right side of the phone. The expansion module allows another 24 entries to be stored as speed dials, additional lines, intercoms etc.
Redirecting your desk phone to a mobile number isn't recommended, as re directions are charged at a higher rate. A better option is to record your mobile contact number on your Monash extension's voicemail message.
If you wish to divert your phone to a mobile number:
- Press the CFwdALL softkey.
- Key in your mobile number with a zero (0) at the start.
Example: Press CFwdALL, 0 0 4 1 2 3 4 5 6 7 8
- Your phone screen will now show Forwarded to 00412345678 as well as a flashing forward arrow above your phone number at the top right of the screen.
To cancel the call forward:
- Press the CFwdALL softkey.
- The Forwarded to 00412345678 message and flashing arrow will turn off.
- Press the directories button on your phone.
- Press 4 (or use the down arrow to select Monash Telephone Directory).
- Use the number pad to type in the name of the person you wish to search for (similar to using SMS text messaging).
- Press Search.
- Use the arrow keys to select the person you wish to call.
- Press Dial or pick up the handset to call the person.
How to set up abbreviated dialling (pdf, 0.54 mb) .
- Your preferred contact list won't be visually displayed on your handset but it's stored as internal memory.
- You can program up to 199 entries.
- The PIN used to access this system is the same PIN used for extension mobility.
If you need help with your PIN, refer to the Guides and manuals section on this page to find instructions for Resetting and setting your PIN.