Print tips and troubleshooting

Tips for printing

  • Reduce page margins as much as possible, ensure that the page size and orientation are correct, and use the Print Preview function before printing
  • When printing from PowerPoint, choose to print Handouts instead of Slides. You can print up to nine slides on one sheet


Printing hasn’t come out

  • Check your print credit balance as you may have run out of printing credit.
  • Check if the printer is out of paper or toner, or has some other fault, such as a paper jam. Contact the lab technician or contact eSolutions.
  • Choose the correct paper size A4, unless you’re using a specialised printer. None of the printers on campus use letter paper size.
  • Wait an extra few minutes if you’re printing a large file, PDF or lecture notes as multiple slides per page. Sometimes the printer will take longer to process these files.
  • Delete your job from the print queue and try again.

Deleting your print job in Windows 10

  1. Click on Start > Settings > Devices > Printers & Scanners.
  2. Select the MonashUniPrint printer and choose Open Queue.
  3. Find your print job and right-click on it.
  4. Select Cancel.

Deleting your print job in macOS

  1. Open the Apple menu and go to System Preferences and choose Printers.
  2. Select the MonashUniPrint printer and choose Open Print Queue.
  3. Select and cancel the print job(s) as desired, cancelling them and removing them from the printing queue.

If you’ve tried all of the above and you’re still experiencing issues, submit a request to the Service Desk.

Still need help?

Raise a service request