Staff

Choose a strong password and keep it safe

Learn how to choose a strong password and keep it safe.

• Accounts and passwords
• Staff
• Students

Your Monash password

Everything you need to know about your Monash password. Read on if you've forgotten yours or need help on what makes a good password!

• Accounts and passwords
• Staff
• Students

Add Google Authenticator as a backup factor

If you've registered for multi-factor authentication (MFA) using the Okta Verify app on your smartphone or device, you can set up Google Authenticator as a backup factor.

• Accounts and passwords
• Staff
• Students

How to access and manage your Monash accounts

Learn how you can access, manage, update and transfer ownership of Monash accounts.

• Accounts and passwords
• Email and collaboration
• Staff

Keep your information safe

Social engineering goes beyond spam and phishing emails and may not be easy to recognise. Find out how to protect yourself and keep your info secure.

• Accounts and passwords
• Staff
• Students

Adding credit to your M-Pass account

To start using your M-Pass for printing and photocopying, you just need to have credit in your account. Find out more.

• Accounts and passwords
• Staff
• Students

IT security

Learn all about IT security at Monash and who to contact for advice.

• Accounts and passwords
• Staff
• Students

Tips to keep mobile phone costs down

Monash provides mobile devices to nominated staff for business communications. Get some tips on how to keep mobile phone costs down.

• Phones
• Staff

Smartphone plans available to staff

Find out which smartphones are available to Monash staff, and how to purchase one.

• Phones
• Staff

Travelling overseas with your mobile

While overseas, you can use a prepaid SIM card from the country you are in. Or, before you leave Australia, you can set up a RoamingSIM. Find out more.

• Phones
• Staff

Restore an iCloud or iTunes backup

Learn how to restore the data on your iPhone from your most recent iCloud or iTunes backup.

• Phones
• Staff

Back up your smartphone

Learn how to back up your smartphone (Apple or Android). Periodic backups via your Monash computer will enable Service Desk to provide support if needed.

• Phones
• Staff

Transfer your mobile service internally

If changing roles within Monash, you can take your Monash mobile with you if you get approval from both departments. To arrange this, contact Service Desk.

• Phones
• Staff

Transfer your mobile service from Monash

Learn how to transfer your mobile service from Monash to a personal account.

• Phones
• Staff

Transfer your mobile service to Monash

Learn how to transfer your mobile service to a Monash account.

• Phones
• Staff

Authorise a mobile phone or SIM card purchase

Learn how to authorise a mobile phone or SIM card purchase for a Monash staff member.

• Phones
• Staff

What to do when you lose your mobile

Is your Monash mobile lost or stolen? You must place a temporary suspension on the service ASAP. Contact Solve Communications. Or contact Telstra directly.

• Phones
• Staff

Finding your mobile phone's PUK code

You’ll need a Personal Unlocking Key (PUK) if you’ve incorrectly entered your PIN for your mobile phone SIM card. Contact Solve Communications for a PUK.

• Phones
• Staff

Check data usage on your Monash mobile

Learn how to check your data usage on your Monash mobile phone.

• Phones
• Staff

Using extension mobility on a desk phone

Extension mobility means you can use any Cisco brand desk phone at Monash as your own by logging in with your extension number and PIN. Find out more.

• Phones
• Staff

Using voicemail on a desk phone

Learn how to use voicemail on your Monash desk phone.

• Phones
• Staff

Make a teleconference call

Learn how to make a teleconference call and find out how to use Zoom and Google hangouts to video conference and collaborate with others.

• Learning and meeting spaces
• Phones
• Staff

Set up mobile tethering or hotspot

Learn how to set up a mobile or personal hotspot using your mobile phone. iPhone and Android instructions available. Discover some tips too!

• Phones
• Staff

Mobile phone support

Find out how and who to contact for Monash mobile phone support. Don't forget to browse and search the Phones category on this site!

• Phones
• Staff

Secure your mobile device

Learn how to secure your mobile phone. Instruction links to Apple and Samsung.

• Phones
• Staff

Desk phone support

Get the desk phone support you need. See guides, manuals and troubleshooting tips.

• Phones
• Staff

Using your desk phone

Learn all about how to use your desk phone and what to do when you move office. Discover guides and manuals including setting up speed dial.

• Phones
• Staff

Desk phones available to staff

Select a desk phone and find out about billing costs.

• Phones
• Staff

Communications with Educational and Research organisations

Read about the AARNet communications and Monash. Discover the benefits and how it works.

• Phones
• Staff

Monash telephone billing system

Find out how to access the usage costs for Monash supplied mobiles, landlines and other devices.

• Phones
• Staff

Set your phone to update time zone automatically

Monash provides mobile devices to nominated staff for business communications. Get some tips on how to keep mobile phone costs down.

• Phones
• Staff

Set your phone's date and time manually

Monash provides mobile devices to nominated staff for business communications. Get some tips on how to keep mobile phone costs down.

• Phones
• Staff

Digital storage options at Monash

Monash offers digital storage options to staff and students – from user-empowered access to mediated support through Service Desk, eResearch Centre or Library.

• Data storage
• Staff
• Students

How to manage group mailing lists

Learn how to manage group mailing lists, such as email lists, custom accounts and S Drive access, with Group Management Service.

• Data storage
• Staff

How to map S:Drive

Learn how to access the S: Drive on a Mac, PC or Linux.

• Data storage
• Staff
• Students

Request a shared S:Drive

To create an S: Drive for you and your team, submit a request to the Service Desk by phone, email or online.

• Data storage
• Staff

Local data availability for staff

• Data storage
• Staff

Google Team Drive

Google Team Drives are collective spaces, allowing users and groups to set up files and folders that are shared between a group of collaborators. They are maintained by all members of the team, allowing access even if the original owner leaves the organisation. Google Team Drive is available to Monash staff and students.

• Data storage
• Email and collaboration
• Staff
• Students

Blogger

You can post info and stories with Blogger.

• Email and collaboration
• Staff

Contacts and groups

Google contacts is your online address book, integrated with Gmail, Calendar, Drive, and other Google products. You can sync your contacts to all your devices for easy use.

• Email and collaboration
• Staff
• Students

Email

Learn how to use Gmail and manage your contact list in Google.

• Accounts and passwords
• Email and collaboration
• Staff
• Students

Get started with Google

Whether you're new to Monash or new to Google this handy checklist will help you get started.

• Email and collaboration
• Staff
• Students

Google+

Google+ is a social collaboration tool and a new way of sharing information and content with colleagues, peers, friends and others

• Email and collaboration
• Staff
• Students

Google Analytics

Analytics help you evaluate the performance of your website and other web based platforms to give you a better experience of your customers experiences.

• Email and collaboration
• Staff

Google Apps | G Suite

Monash has a range of Google apps and other additional services freely available to staff and students.

• Email and collaboration
• Staff
• Students

Google Calendar

Learn to use Google Calendar to manage your every schedule. Export, share or delegate your calendar with Monash staff and subscribe to calendar feeds.

• Email and collaboration
• Staff

Google Docs, Sheets, Slides and Forms

Learn how to use Google docs, sheets slides and forms for a quick and efficient way to work collaboratively with others.

• Email and collaboration
• Staff
• Students

Google Drive

Learn how to use Google Drive to share, collaborate and store your work.

• Data storage
• Email and collaboration
• Staff

Google Forms (basic surveys)

Learn all about Google Forms basic online survey tool.

• Email and collaboration
• Staff
• Students

Google Hangouts

Hangouts bring conversations to life with photos, emoji, and even group video calls for free.

• Email and collaboration
• Staff
• Students

Google Maps

Find you're way around Melbourne or any other part of the world. Google Maps offer satellite imagery, street maps, 360 degree panoramic views of streets and other helpful features.

• Email and collaboration
• Staff
• Students

Google sites

Follow these quick steps to create a Google site or blog.

• Email and collaboration
• Staff

Google's accessibility features and products

Learn about accessibility for all Google products and features.

• Email and collaboration
• Staff
• Students

Phishing

Phishing is when someone steals your login details to gain access to your email account. Find how out how such attacks happen and how to prevent them.

• Accounts and passwords
• Email and collaboration
• Staff
• Students

Ransomware

Ransomware is a virus that encrypts computer data preventing access until ransom is paid to an attacker. Find out how to avoid such attacks.

• Accounts and passwords
• Email and collaboration
• Staff
• Students

Transferring and downloading data

Learn how to transfer and download your data using Google.

• Email and collaboration
• Staff
• Students

Connecting my laptop to AV systems

Find out how to connect your laptop using different connectors such as VGA and Audio, HDMI, Network and USB connectors to the AV systems in our learning and meeting spaces.

• Learning and meeting spaces
• Staff
• Wireless and network

How to adjust lighting in a lecture theatre

The right lighting is important when it comes to presenting and using other AV equipment. Here’s a quick and easy way to adjust the lighting in your teaching space using different lighting modes.

• Learning and meeting spaces
• Staff

Recording lectures online

Learn how to record lectures online with Learning Capture. Find out more about accessing lectures, the lifespan your recordings and more about using the recording equipment available to staff.

• Learning and meeting spaces
• Staff
• Students

Using a document camera

Learn how to use a document camera by watching our self help tutorial or following easy steps to set it up. Find out how you could hire or purchase a document camera.

• Learning and meeting spaces
• Staff

Using a PC

Learn more about Monash PCs and where to find them. Also know what to do if your PC is not responding and how to make the most of the programs available on your PC.

• Learning and meeting spaces
• Staff
• Wireless and network

Using microphones

Our large learning spaces have different types of microphones that are freely available for users. Learn how to use lapel and handheld mics.

• Learning and meeting spaces
• Staff

Using the Smart Podium digital inking tool

Learn how to write and erase notes, circle items or draw arrows using different colours to show important information on your screen.

• Learning and meeting spaces
• Staff

Using MirrorOp (wireless presentations)

Enjoy wireless video presentations on all your devices. Learn how to set up your wireless presentation and download the MirrorOp software for your device.

• Learning and meeting spaces
• Staff
• Students

Video conferencing and video teaching

Learn more about video conferencing and Zoom conferencing that allows you to broadcast lectures across multiple locations, campuses or partner institutions at the same time. Hire or purchase video conferencing equipment and create your own video conference meeting.

• Learning and meeting spaces
• Systems
• Staff

Video conferencing and tele-teaching locations

Here's a list of the teaching spaces on Monash Campuses offering video conferencing and tele-teaching.

• Learning and meeting spaces
• Staff

Locations for video conferencing and video teaching

Here's a list of the teaching spaces on Monash Campuses offering video conferencing and tele-teaching.

• Learning and meeting spaces
• Staff

Zoom conferencing

Learn more about Zoom conferencing that allows you to collaborate with multiple users across campuses or partner institutions at the same time. Find out easy steps to create or join a Zoom meeting.

• Learning and meeting spaces
• Phones
• Staff

Hire or purchase conferencing equipment

Request a teleconference phone, hire or purchase conferencing equipment.

• Ordering IT equipment
• Learning and meeting spaces
• Systems
• Staff

Printer setup: Windows (staff)

Learn how to set up and print from your Monash or non-Monash device using Windows 8.

• Printing
• Staff

How to print for staff

Learn how to print as a staff from a Monash computer or from your laptop or mobile device.

• Printing
• Staff

Free antivirus software for home

Check out the free antivirus software for your home devices.

• Software
• Staff
• Students

Online surveys

Learn all about online survey options.

• Software
• Staff
• Students

Survey privacy obligations

Make sure your survey's in accordance with University policies, including for the use of Google Forms and Qualtrics Insight Platform.

• Software
• Staff
• Students

Qualtrics Insight Platform (intermediate surveys)

Learn how to access Qualtrics Insight Platform (intermediate surveys) and find support details.

• Software
• Staff
• Students

Monash Online Forms

Learn how to access and use Monash Online Forms.

• Software
• Staff
• Students

Microsoft work at home software

Learn how to install Microsoft work at home software.

• Software
• Staff
• Students

Install Adobe Creative Cloud for staff

Learn how to install Adobe Creative Cloud software for home or offsite use.

• Software
• Staff

Access Microsoft Office 365

Learn how to install Microsoft Office 365 on your personal device.

• Software
• Staff
• Students

Install Respondus

Learn how to install respondus software.

• Software
• Staff
• Students

Install SAS

Learn how to install SAS software for home or offsite use.

• Software
• Staff
• Students

Install software on Monash devices

Learn how to install software on Monash devices.

• Software
• Staff
• Students

Install SPSS

Learn how to install SPSS AMOS software for home or offsite use.

• Software
• Staff
• Students

MATLAB for Monash devices

Learn how to install MATLAB on Monash devices. See what toolboxes are included and what training is on offer.

• Software
• Staff
• Students

Purchase Articulate 360 Teams subscription

Learn how to install Articulate 360 software for home or offsite use.

• Software
• Staff
• Students

Purchase Mac applications

Buy Mac apps through the services desk, find out how here.

• Software
• Staff
• Students

Purchase Microsoft Power BI Pro

Find out how to purchase a MathType licence.

• Software
• Staff
• Students

Wolfram Programming LAB

Learn how to install Wolfram Programming LAB software for home or offsite use.

• Software
• Staff
• Students

Purchase Stata or Stat/Transfer for personal devices

• Software
• Staff
• Students

Staff new to Monash

If you’re a staff member new to Monash, we’d like to share with you some key IT-related things you’ll find handy in your first week.

• Staff

IT security tips

Get IT security tips for your devices, suspicious emails and other general security advice.

• Email and collaboration
• Staff
• Students

Monash IT services

Our IT service catalogue will help you discover what support services and systems are available to staff and students at Monash.

• Staff
• Students

IT services for research

Our IT systems and services aim to support our research staff and students to continuously achieve great results.

• Staff
• Students

IT services for education

We focus on enhancing and improving our learning environment to provide staff and students with a wide range of education support services.

• About eSolutions
• Staff
• Students

IT services for administration

We have a range of services to support administration to increase the efficiency and effectiveness of our services to help staff and students.

• Staff

IT services for staff productivity

We want to empower our staff to achieve great results by increasing efficiency using new technology and systems. Staff at Monash have access to a range of IT support services.

• Staff

IT services for communications

We are one of the largest universities in Australia and our network with students, staff and the wider community is constantly growing. We're here to support you in using new systems and technology.

• Staff

Employee Self Service (ESS)

Access your personal and current employment info such as payslips, leave and other details.

• Systems
• Staff

eSolutions intranet

Find useful information about IT security and our Service Management Office (SMO) on the eSolutions intranet .

• Staff
• Students

Troubleshooting Moodle and related learning management systems

• Systems
• Staff

Staff IT training courses

Find out what kinds of IT training our Staff Development team offers. SAP, ESS and Callista training, for example.

• Systems
• Staff

How to access and use systems

Learn about systems that are available to Monash staff and students. Get access to training and support across systems such as SAP, Callista and several others. Find out how to change and update your system passwords.

• Accounts and passwords
• Systems
• Staff
• Students