Fees complaints and reviews

Complaints related to your fees

If you want to make a complaint about your fees, see how to make a complaint.

Reviews relating to the Higher Education Support Act 2003 (HESA)

Step 1: Initial request

Submit a Special Circumstances (Fee Reversal) Application for re-credit.

Step 2: Review

If you applied for remission of debt in special circumstances under HESA sections 36-20 and 104-25, but wish to request a review of a decision not to re-credit or remit your fees, you must, within 28 days of receiving the initial decision, make a written request to sebs.rod@monash.edu.

Your email must set out the reasons for requesting a review of the decision, e.g. that you believe the initial decision was incorrect or that you have new evidence that was unavailable at the time of your original application.

The Senior Director, Student and Education Business Services, is the University Review Officer appointed under HESA section 19-50.

The University Review Officer will provide written acknowledgement that they have received your application within five days of receipt. The acknowledgement will inform you that, if you don’t get a reply within 45 days, the original decision stands.

The Review Officer will notify you in writing of:

  • the decision
  • the reasons for making the decision.

Step 3: Further appeal

You have the right to appeal a rejection of the review within 28 days of receiving the decision.

For domestic students, appeals must be made to the Administrative Appeals Tribunal (AAT). The Review Officer will provide contact details of the nearest AAT registry and the approximate cost of an appeal. This application may incur a fee of $932.

Administrative Appeals Tribunal Victoria contact details:

GPO Box 9955 
Melbourne VIC 3001(03) 9282 8444 (metropolitan area)
1300 366 700 (country areas)

See Administrative Appeals Tribunal.

For international students, appeals must be made to the Monash University Student Ombudsman.

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