Fees complaints and grievances
Complaints related to your fees
If you wish to make a complaint about your fees, see how to make a complaint.
Follow the steps below if you have a grievance about Commonwealth assistance relating to one of the following:
- a request to re-credit some or all of your student learning entitlement for a unit of study (s 79-1) with a census date prior to 1 January 2012
- a request to re-credit your FEE-HELP balance (s 104-25)
- a request to re-credit your HECS-HELP balance or refund your student contribution amount for work experience units (s 36-22).
Step 1: Initial request
Send a remission of debt request or written request for re-credit to your faculty.
Step 2: Review
You have the right to request a review of a decision not to re-credit or remit. You must make the request, in writing, within 28 days of receiving the initial decision, to email@example.com.
Your email must set out the reasons for requesting a review of the decision.
The Senior Director, Student and Education Business Services, is the University Review Officer.
The University Review Officer will provide you with written acknowledgement of your application within five days of receipt.
The acknowledgement will:
- inform you that, if you don’t get a reply within 45 days, the original decision stands
- advise you of your right to appeal to the Administrative Appeals Tribunal (AAT)
- provide contact details for the nearest AAT and the approximate cost of an appeal.
Step 3: Further appeal
The University Review Officer will notify you, in writing, of the following:
- the decision
- the reasons for making the decision
- your right to appeal to the AAT within 28 days.
They will also provide you with contact details for the nearest AAT registry and the approximate cost of an appeal. The appeal application may incur a fee of $932.
Administrative Appeals Tribunal Victoria
GPO Box 9955
Melbourne VIC 3001
Metropolitan area: (03) 9282 8444
Country areas: 1300 366 700