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Providing feedback about the service


If you're not satisfied with our service, please contact us.

Director, University Health Services
University Health Service

We take complaints seriously and aim to resolve them quickly and fairly.

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial.

To lodge a complaint with the HCC:

- fill out a complaint form online
- phone 1300 582 113 between 9am - 5pm, Mon - Fri to discuss your complaint.