Questions and feedback

Ask a question

If you have a question about our University Health Services, send an email to nurse.help@monash.edu (this is a dedicated email address that will only be seen by our nursing team). Just remember, we can only provide general health information and advice. If the matter is urgent or serious, you should call our triage nurse for help or book a medical appointment.

Making a complaint

If you're dissatisfied with our service, you can contact the Director of University Health Services’ by emailing uhs-director@monash.edu.

We take complaints seriously and aim to resolve them fairly, and as quickly as we can.

The Health Complaints Commissioner

If you remain dissatisfied with our response, you can contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial.

To lodge a complaint with the HCC: