Aged Care Services in Australia are at a Crossroads - Can AI Help?

Aged Care Services in Australia are at a Crossroads - Can AI Help?

Online webinar
Wednesday, 18 November 2020
5:30 pm - 7 pm (AEDT)

Aged care is in crisis. While many aged care facilities strive for good practice, others fall short of delivering quality care. The Australian Royal Commission into Aged Care Quality and Safety has shone a light on the inadequacies of care in the aged care sector. ‘Technology’ is often proposed to address inadequacies in care. This techno-solutionism generally ignores the views and experiences of the users themselves.

Hosted by the Monash Data Futures Institute, this webinar will explore how Artificial Intelligence (AI) technologies may be ‘co-designed’ - that is developed in collaboration with stakeholders - to ensure that its users (e.g. from residents and their families to staff members) derive better quality of care and do not suffer harms, and that AI technologies are trusted by and meet the consent of the general community

Join leading Monash University researchers in the fields of AI, sociology, healthy aging and aged care, as well as two industry experts using AI in creating assistive technologies for the elderly and delivering improved aged care services. We will explore what ‘co-design’ of AI technologies in aged care might look like, including the many considerations and systems to be put in place to achieve wide community consent and fulfil the promised potential of AI.

Webinar details

When Wednesday 18 November 2020 at 5:30pm (AEDT)
Duration 90 minutes
Where Online webinar

Further details about joining the event will be provided at least 24 hours prior.
For any questions please contact

Who should attend?

  • Government departments and agencies responsible for provision of aged care health services and regulatory oversight
  • Aged Care Service Providers (Corporations and SMEs)
  • Aged Care Nursing Home Proprietors and Managers
  • Health Care Professionals
  • Aged Care and Healthy Aging researchers
  • Health Insurers
  • Developers/manufacturers of AI technologies for aged care
  • AI, smart technology, data science research students and enthusiasts

Meet the moderator and panelists

Ms Ariel Bogle - Panel Moderator
Writer and presenter, ABC

Ariel Bogle is a technology journalist and researcher. She has worked for the ABC and as technology editor at The Conversation. Her work has been published in the New York Times, The Atlantic, Australian Financial Review and Slate, among other places.

Professor Alan Petersen
Monash Faculty of Arts (Sociology)

Alan Petersen is Professor of Sociology in the School of Social Sciences at Monash University. He researches in the sociology of new and emerging technologies, including digital technologies, and sociology of health and medicine. His most recent (sole-authored) book is: Digital Health and Technological Promise, Routledge, 2019.

Professor Rajiv Khosla
Founder and Developer of AI robot ‘Matilda’ and Director of Human Centred Innovations

Professor Rajiv Khosla is the Managing Director of Human Centred Innovations, Pty, Ltd Australia. In Japan he partners with NEC, Japan for delivery of social robot enabled Japanese services. He has a multidisciplinary background in management, engineering and computer science. He holds a Bachelor's degree in Electrical Engineering, a Master's degree in Management and Systems from the Indian Institute of Technology (IIT Delhi), and a Masters and PhD in Computer Science (AI and Machine learning) from La Trobe University, Australia.

He has collaborated and worked with NEC Corporation, Japan, and Kyoto University  for 10 years (2007-16) to pioneer design, development and development of scalable intelligent social robot enabled IoT systems. He is responsible for successfully establishing and leading the first research centre for computers, communication and social innovation at La Trobe university in 2009 involving social robots with humanoid features. The social robots have been deployed in Australia, Hongkong and Japan in aged care, home-based dementia care, disability centres, special needs schools, education and human resource management sectors respectively.

Recently he has also extended his work to augmented and mixed reality systems as well as robot process automation. His work has had a transformational impact in several areas including aged care, dementia, autism, health care, education, managerial decision making, organisational innovation, smart cities and personalisation of services to improve quality of life.

Dr Barbara Barbosa Neves
Monash Faculty of Arts (Sociology)

Dr Barbara Barbosa Neves is a Senior Lecturer in Sociology at Monash University. She is a sociologist of technology, focusing on ageing and emerging technologies. Barbara has conducted extensive research in aged care in Canada and in Australia, studying digital and social inclusion in later life.

Her recent research explores the role of VR, social robots, and AI in later life, as well as co-designed sociotechnical interventions to help address loneliness among older people living alone or in aged-care facilities.

Prior to moving to Australia, Barbara was an Associate Director of the 'Technologies for Aging Gracefully Lab' (TAGlab), Department of Computer Science, University of Toronto, Canada. At TAGlab, she led interdisciplinary teams designing and evaluating digital technologies with/for older people living in long-term care homes.

Barbara’s research has received awards in North America, Japan, Europe, and Australia. In 2019, she was named among the ABC Top 5 Humanities and Social Science Scholars in Australia for the ABC Top 5 Media Program.

Mr Dmitry Shibanov
Executive Manager, Innovation and Development at Lifeview Aged Care homes

A senior nursing professional with 17-years’ international experience prior to joining the Department of Health and Ageing in Australia, Dmitry has held acute care roles for the Royal District Nursing Service and Cabrini Health. Formerly Lifeview’s Executive Manager of Resident Wellness, Dmitry now leads the company’s Innovation & Development hub, which sees him combine his nursing background with his passion for working with people, business and new technologies.

An early adopter and creative thinker, Dmitry explores new technologies, and works with start-up companies, to assist in the testing, development and implementation of products with the ultimate aim of assisting residents and staff to achieve the best clinical and lifestyle outcomes possible. Dmitry has been instrumental in bringing innovations such as PainChek, Person Centred Software and EchoCare in their early stages, to Lifeview.

Dr Mor Vered
Monash Faculty of Information Technology

Mor Vered is a Lecturer from the Faculty of IT at Monash University. Her research focuses on intention recognition and Explainable AI, generating explanations built on cognitive theories, considering that these explanations need to be consumed by people and therefore taking into account human situation awareness models. She is a firm believer that only by focusing on interdisciplinary studies can we achieve results that strongly impact human life.

Maho Omori
Monash Faculty of Arts (Sociology)

Maho is a sociologist and has expertise in the research field of ageing and health. She has over 10 years’ research experience in both academic and non-academic research settings. In recent years she’s been involved in multi-disciplinary research projects that look into human rights, consumer-directed care, person-centred and holistic care in residential aged care. Currently, She’s a research fellow in the project- AI for older Australians in aged care facilities- opportunities and challenges.

Monash Data Futures Institute

Monash Data Futures Institute is your access point to the breadth of Monash University’s expertise in Artificial Intelligence and data science for social good.

We bring together researchers across faculties at Monash University, advancing interdisciplinary approaches to AI and data science for social good while collaborating with the world’s best minds to drive transformational change.

Our interdisciplinary research focuses on three themes:

  • AI and data science in health sciences
  • AI and data science in better governance and policy
  • AI and data science in sustainable development
ResearchIndustry and community

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