Elham Sayyad-Abdi: From insight to action: Using research to design immigrant services

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Event Details

31 Jul 2019 2:00 pm - 3:00 pm
Caulfield, Building E, lecture theatre E224. Video Conference to 14 Rainforest Wlk, Clayton-G-G12A-Seminar Room
IT research seminars



Human migration has been a topic of growing interest in academic enquiry in recent decades. Immigrants of different groups (e.g. refugees, asylum seekers, students, skilled immigrants) have been examined from a variety of disciplinary perspectives ranging from sociology, anthropology, economics, political sciences, law as well as IT and information studies.

This talk will focus on research into immigrants’ information use, through a qualitative, user-centered, participatory approach. Adopting a theory-to-practice perspective, it will explain how settlement service providers and migration policy makers benefit from this type of user-centered research to design or redesign interventions (such as technologies, policies, tools, programs) that support the delivery of more meaningful, relevant and usable services. The talk will also touch on potential research directions for use of big data, generated by both immigrants and authorities. It will discuss how analysis of big data can intersect with qualitative research to produce rich and nuanced insights that can inform the practice and decision making of migration service sector stakeholders.

Presenter bio

Elham Sayyad-Abdi

Dr. Elham Sayyad-Abdi is a Post-Doctoral Researcher at the Queensland University of Technology (QUT), and a Research Associate at the University of Southern Queensland (USQ). She has served as a Fulbright Scholar-In-Residence at the University of the Pacific, USA (AY 2018/19) and is a Fellow of the Higher Education Academy, UK. From 2014-2018, Elham served as a lecturer in the Information Systems School, QUT. Elham’s research has a focus on the interplay between information, people and technology, specifically within marginalized communities. Most recently, with an aim to empower immigrant populations for more informed, inclusive and interconnected citizenry, and through leading a 1-year Library and Information Science Research Australia (LISRA)-funded study as well as managing a 3-year ARC-funded project, Elham has looked into the information world of immigrants. This research provides insights into how immigrants’ use of information could be enriched through more user- and information-centered interventions, including technologies, services and policies.

Host: Gillian Oliver

Tea, coffee, and snacks will be available at the primary venue for the audience after the talk.

Event Contact

Gillian Oliver