The Public Transport Ombudsman

The Public Transport Ombudsman is a not-for-profit, independent dispute resolution body proving a free, fair and informal service for the resolution of complaints and disputes about Victorian public transport operators and government entities who are members of the scheme.

This unit of study will appeal to law students wishing to gain further insights into both alternative dispute resolution (ADR) and consumer protection. Additionally students will gain exposure to legislation and policy application in an ADR environment, the processes and practices of a consumer based ombudsman scheme and governance of a not-forprofit entity.

During the course you will have the opportunity to gain practical skill in developing internal practice notes, case management and resolution, contribution to broader policy and legislative review submissions, and the role of a Company Secretary. The PTO is particularly interested in students who see themselves working for an Ombudsman scheme or community legal centres and have an interest in vulnerable or disadvantaged members of the community. This particular project may involve work relating to accessibility.

We encourage students with a disability to apply for this opportunity