Grievance and appeal procedures for Graduate Research Students

General complaints

The Faculty of Law maintains systems and promotes practices which are designed to minimise the incidence of legitimate student grievances and to ensure that complaints by students are dealt with promptly and fairly.

Complaints about general administrative matters and those pertaining to the physical environment of the Law Building may be made to the Research Services Group Manager who will refer the complaints to the relevant Committees or Managers within the Faculty for investigation and  resolution.

If the issue cannot be resolved informally to the satisfaction of the graduate research student, they may escalate the matter to the University Complaints team.

Please refer to the student complaints web page.

Individual academic complaints

The Director HDR is the first point of contact for graduate research students who have a complaint about an academic matter that affects them personally - that is, the quality of supervision being provided to them.

The  Director HDR may advise the student to discuss the matter with the staff member concerned, and at the same time advise that staff member of the nature of the concern and what might be done to deal with it. Where it is not practical for a student to discuss the matter with the staff member concerned, the  Director HDR will, in the first instance, relay the grievance to the staff member concerned and attempt to deal with the complaint directly without disclosing the identity of the complainant (if non-disclosure is requested).

The Director HDR is entitled to seek confirmation of the standing of the person lodging the complaint, and will not act on wholly anonymous complaints.  If the matter remains unresolved and the student requires it to be dealt with more formally, he or she may be called upon to disclose his or her identity in the course of lodging a formal written complaint.

If the issue cannot be resolved informally to the satisfaction of the graduate research student, they may escalate the matter to the University Complaints team.

Please refer to the student complaints web page.