Consumer Action Law Centre

Field of Law

Community Legal Centres; Consumer Rights

Stage of Career

Secondary; Undergraduates; Practising Lawyers

Contact details

Address: Level 6, 179 Queen Street, Melbourne 3000
Phone: 9670 5088
Visit the Consumer Action Law Centre website
Contact person: Varies, see website form

Description of Organisation

The Consumer Action Law Centre is a campaign-focused consumer advocacy organisation.

CALC was formed in 2006 by the merger of the Consumer Law Centre Victoria and the Consumer Credit Legal Service and is primarily funded jointly by Victoria Legal Aid and Consumer Affairs Victoria

As a community legal centre, CALC provides free legal advice and pursues litigation on behalf of vulnerable and disadvantaged consumers across Victoria, and is the largest specialist consumer legal practice in Australia.

As well as working with consumers directly, Consumer Action provides legal assistance and professional training to community workers who advocate on behalf of consumers.

As a financial counselling centre, Consumer Action operates part of the National Debt Helpline in Victoria, a not for profit email and telephone financial counselling service providing free, confidential and independent financial advice to Victorians experiencing financial difficulty.

The National Debt Helpline is nationally-recognised as the first point of telephone contact in Victoria for anyone with financial counselling issues.

As a nationally-recognised and influential policy and research body, Consumer Action pursues a law reform agenda across a range of important consumer issues at a governmental level, in the media, and throughout the community directly.

Number of legal positions within organisation


Information for secondary schools

Do you have work experience placements for secondary school students?


Contact person for work experience placements: Email

Information for university students/graduates

Do you have a graduate clerkship program?


What sorts of volunteer/work experience opportunities are available?

Commitment, enthusiasm, motivation.

Qualifications/skills required

Basic administration skills, interpersonal skills. For PLT – finished the degree, for basic volunteer positions no formal qualifications are required though law students are considered favourably.

What electives/areas of study are viewed favourably?

No set subjects – varies depending on the role

What prior work/volunteer work is viewed favourably?

Anything in the field with a specific focus on consumers, though any legal experience is favourable.

How many graduates do you take a year?


How does one apply

Email: Use the email and attach CV.

Dates for application

Varies - give it a go whenever.

Do you require your applicants to be recent law graduates? If so, how recent?

For PLT but not basic volunteer positions.

Interview process

Interview over the phone and for volunteers too.

How many law graduates to you employ outside your graduate program, and what sort of roles do they fill?

Just PLT - no set number.

Do you have a minimum Grade Point Average standard for an applicant's academic record?

Varies - no set GPA.

What sort of volunteer/internship opportunities are available?

Occasional PLT placements and a group of current legal students to help our Legal and Policy and Campaign team’s capacity.

Contact person for volunteers

Register interest through our webform.

Information for practising lawyers

What are you looking for in a permanent employee?


What prior work is viewed favourably?

Previous legal experience, though once again, case by case basis depending on the position required at the time.

On average, how many positions become available per year?


How many applications do you receive for these?

When a position comes up - typically too many applications for positions. It is very competitive.

Where do you advertise your positions?


Advice for applicants

Register interest through our webform.

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