Public Interest Law Careers Guide - Financial Ombudsman Service

Field of Law

Consumer Rights

Stage of Career

Graduates; Practising Lawyers

Contact details

Address: GPO Box 3, Melbourne VIC 3001
Phone: 9613 7366
Visit the Financial Ombudsman Service website or to view our Current Vacancies visit the Careers page on the Financial Ombudsman Service website.  
Contact person: Dita Malici
Email: or

Description of Organisation

The Financial Ombudsman Service (FOS) provides specialised services in dispute resolution, systemic issues management and code monitoring.

FOS is a not-for-profit external dispute resolution (EDR) scheme that provides free, fair and accessible services to consumers (including some small businesses) who are unable to resolve disputes with Financial Services Providers that are members of FOS.

Number of legal positions within organisation

FOS has a number of different legal positions that are offered at FOS. Some of these include:

Registration Officers are responsible for registering new disputes received by FOS in accordance with our Terms of Reference. 

General/Specialist Resolution Assistants provide administrative assistance to teams within the General Resolution Group and the Specialist Resolution Group.
Dispute Officers assess FOS's jurisdiction to deal with a dispute and work with Applicants to ensure they have an understanding of the dispute resolution process. They also request documentation and information from Applicants and Financial Services Providers (FSPs) to facilitate the early resolution of disputes.

Dispute Analysts are accountable for investigating and resolving disputes between Financial Services Providers (FSPs) and consumers.  

Case Managers manage and facilitate the timely resolution of disputes between an Applicant and the relevant Financial Services Provider (FSP) against whom the Applicant has lodged a dispute.

Does your organisation have a human rights officer?


Information for university students/graduates

Do you have a Graduate Program? (please provide details and the number taken per year)

No. However, we do accept Leo Cussen students twice a year as part of a practical placement; one of the requirements for the completion of the Graduate Diploma in Legal Practise. These placements are organised through the Leo Cussen Centre for Law.

How many law graduates do you employ outside a  graduate program, and what sort of roles do they fill?

The Financial Ombudsman Service (FOS) regularly employs law graduates in entry-level positions including Registration Officers, General/Specialist Resolution Assistants and Dispute Officers.  

These entry level roles are great for graduates who are interested in specialising in alternative dispute resolution in the future.

Do you have a minimum Grade Point Average standard for an applicant's academic record?


Information for practising lawyers

What are you looking for in a permanent employee?

Someone with a passion for alternative dispute resolution and is committed to what FOS does

What prior work is viewed favourably?

Volunteer work at law firms & community legal centres and experience in financial, legal and/or alternative dispute resolution sectors

Where do you advertise your positions?

Financial Ombudsman Service website; SEEK; My Career, and other job boards relevant to the specific roles.

Do you use a recruitment agency?

FOS usually uses in-house recruitment methods. Where the need for a recruitment agency does come up, it is usually only for specialised positions.

Advice for applicants

The Financial Ombudsman Service (FOS) advertises all current vacancies on its website.

If you are interested in working for the FOS or you would to find out more about our organisation, please visit the Financial Ombudsman Service website

When applying for a position with the FOS, your application will need to be supported by these three documents:

  • Cover letter
  • Resume
  • Statement specifically addressing each of the Key Selection Criteria.
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