Tolling Customer Ombudsman

Field of Law

Consumer Rights

Stage of Career

Practising Lawyers

Contact Details

Address: PO Box 7095, Hawthorn North VIC 3122
Phone: 1900 145 009 or 03 9853 7782
Visit the Tolling Customer Ombudsman website Email:

Description of Organisation

The Tolling Customer Ombudsman (TCO) provides a free and independent alternative dispute resolution process for customers of tolled roads in Victoria.

The tolling customer ombudsman scheme is a free and alternative dispute resolution process. The TCO has the power to make recommendations and decisions regarding a customer's enquiry or complaint that falls within its jurisdiction. The tolling operators covered by the scheme have agreed that TCO decisions are binding on them. The TCO will refer matters outside of its jurisdiction to a tolling operator for consideration but will advise the customer on the limitation of its powers.

Number of legal positions within organisation

1 x full time

1 x part time

Do you have a graduate clerkship program? (involving practical legal training and admission to practise)


Information for practising lawyers

Additional comments

At this stage, the TCO is a very small organisation and rarely recruits staff.

Contact can be made with the Ombudsman, Phillip Davies

Email the Tolling Customer Ombudsman at

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