Public Interest Law Careers Guide - Tolling Customer Ombudsman
Field of Law
Stage of Career
Description of Organisation
The Tolling Customer Ombudsman (TCO) provides a free and independent alternative dispute resolution process for customers of tolled roads in Victoria.
The tolling customer ombudsman scheme is a free and alternative dispute resolution process. The TCO has the power to make recommendations and decisions regarding a customer's enquiry or complaint that falls within its jurisdiction. The tolling operators covered by the scheme have agreed that TCO decisions are binding on them. The TCO will refer matters outside of its jurisdiction to a tolling operator for consideration but will advise the customer on the limitation of its powers.
Number of legal positions within organisation
1 x full time
1 x part time
Do you have a graduate clerkship program? (involving practical legal training and admission to practise)
Information for practising lawyers
At this stage, the TCO is a very small organisation and rarely recruits staff.
Contact can be made with the Ombudsman, Michael Arnold
Email the Tolling Customer Ombudsman at firstname.lastname@example.org