Pop-Up Project


“Bringing care to those in need: Translating a ‘Pop-Up’ Health and Social Support Intervention to vulnerable communities in South-East Melbourne”

People who are sick, poor or otherwise disadvantaged need better access to quality health care. Poor access can lead to overloaded emergency departments, avoidable hospitalisations, increased costs and poor health outcomes. Even when care is available, it does not always reach those in greatest need.

Since 2014, a team of primary health care academics, clinicians and managers have been working together in South-East Melbourne as part of the Canadian - Australian IMPACT Centre of Research Excellence to improve access to quality primary health care for vulnerable communities. The team includes senior staff from Monash University, Monash Health (Community and Dental Services), Central Bayside Community Health Services, enliven and the Victorian Department of Health and Human Services.

In 2019 our team were awarded funding by Monash Partners for a Medical Research Futures Fund grant to trial a successful Canadian IMPACT ‘Pop-Up’ intervention to bring essential health and social services to vulnerable, hard to reach populations in South-East Melbourne. Pop-Ups are usually held in community halls, schools and other accessible locations and bring together health and social support providers and community members.

We held two Pop-Up health and social support events in November and December 2019, where a range of service providers were available for attendees to meet with and receive onsite services, such as oral health checks. The first Pop-Up provided services to a population experiencing or at risk of homelessness and poverty, the second to a vulnerable migrant community.

The two Pop-Ups resulted in 21 service provider organisations having at least 175 interactions with consumers. Higher level benefits arising from the Pop-Ups included:

  • Increased consumer trust of service providers.
  • Increased knowledge of services for consumers attending both Pop-Ups.
  • Increased collaboration between service providers who attended the Pop-Ups, with plans to continue beyond the Pop-Up.
  • A number of variations of the Pop-Up model are being considered by lead agencies to enable sustainability and cost effectiveness.

Click here for a one page plain language summary of the Pop-Up project findings

Click here for a one page summary of the Pop-Up project findings for service providers and policy makers

Click here for a three page summary of the Pop-Up project findings

A further outcome of the Pop-Up project was the creation of a Pop-Up Implementation Guide written for organisations who are interested in holding a Pop-Up event in their own community.

We have provided recommendations, checklists and templates to help with planning and delivering a Pop-Up from start to finish. If you would like a copy of the Pop-Up Implementation Guide, please contact Sharon Clifford, Department of General Practice, Monash University: sharon.clifford@monash.edu

For more information on the Pop-Up project, please contact Professor Grant Russell, Department of General Practice, Monash University: grant.russell@monash.edu

This project was supported by the Australian Government’s Medical Research Future Fund (MRFF) as part of the Rapid Applied Research Translation program through Monash Partners.