Enhancing customer experience through digital platform development (2015-16)
Enhancing customer experience through digital platform development (2015-16)
Project outcomes
Sponsored by Transurban
- Daniel (Jinha) Kim
Bachelor of Engineering (Civil) - Jason (Ken Yew) Leung
Bachelor of Engineering (Civil)/Bachelor of Commerce - Katelyn Richter
Bachelor of Engineering (Civil) - Sebastian Gomez Gordo
Master of Business Information Systems
This project will require students to explore a range of innovative solutions to enhance the customer experience utilising the concept of a digital platform to enable customers to pay a toll charge before they receive a toll invoice. This is in support of non-arranged travel.
Project brief
Sponsored by Transurban
This project will require students to explore a range of innovative solutions to enhance the customer experience utilising the concept of a digital platform to enable customers to pay a toll charge before they receive a toll invoice. This is in support of non-arranged travel.
The aim of this project is the development of a business case, and business requirements which would include technical feasibility and prototype digital platform.
- Application review by senior faculty member (including academic performance)
- Successful completion of group assessment activity
- Successful interview with industry partner
Please note:
- The final selection of the MITI project team will be made by representatives of Transurban
- Successful applicants must agree to commit to 12 week work commencing December 2015-February 2016
A cover letter and current CV are mandatory requirements of the application process.
Your cover letter should state the following information in a clear and concise manner:
- why this project is of particular interest to you
- an outline of your experience either through work, study or other interests to support your application
- what you can contribute as a member of the team
Transurban

Unless you’re following the Australian Stock Exchange, the name Transurban might be a bit of a mystery. Have you ever driven along CityLink in Melbourne, the Eastern Distributer in Sydney, or crossed over the Gateway Bridge in Brisbane? If yes, that’s us! You have driven on a Transurban owned and operated road. Across the world our company owns and operates 16 toll roads, and we are currently building more! We’re worth about $26 billion on the open market and we’re a leader within the transport infrastructure space. Even though that all sounds pretty big, we’re actually relatively small in head count. We have about 2000 people in our team spread across Melbourne, Sydney and Brisbane