Challenge and disrupt traditional service delivery models across all types of communication (2018-19)

Challenge and disrupt traditional service delivery models across all types of communication (2018-19)

Project outcomes

Sponsored by Royal Australasian College of Surgeons


Project title:
Challenge and disrupt traditional service delivery models across all types of communication
Description of the project:

The main objective of the project is to improve service delivery across all areas of RACS, including telephone, IT and face-to-face contact.

The key requirements of this project are:

1. Undertake a quantitative and qualitative analysis of existing business culture and processes
2. Undertake a needs assessment and consultation with membership
3. Identify tools and programs available in the market to support service improvement
4. Prepare a business case/change management plan for Board/Council

Project brief

Project brief

Sponsored by Royal Australasian College of Surgeons

Location:
East Melbourne, VIC
Description of the project:

The main objective of the project is to improve service delivery across all areas of RACS, including telephone, IT and face-to-face contact.

The key requirements of this project are:

1. Undertake a quantitative and qualitative analysis of existing business culture and processes
2. Undertake a needs assessment and consultation with membership
3. Identify tools and programs available in the market to support service improvement
4. Prepare a business case/change management plan for Board/Council

Project outcomes

This project has been closed
Project Aims:

The expected project outcomes are:

1. A strong understanding of best practice in customer service - particularly in respect to membership/not for profit/education
2. A needs assessment of our members expectations
3. A report for presentation at Board/Council level to direct the next phase of the project.

Faculty or Department:
Art, Design and Architecture
Arts
Business and Economics
Education
Information Technology
Sector:
Health
Employment Type:
Scholarship
Attributes:

Students who have interest, understanding and/or skills in the following areas are encouraged to apply:

  • IT (Systems)
  • Communications
  • User Experience Design
  • Marketing
  • Change Management

Applications for this project are welcome from penultimate and subsequent year undergraduates, Masters and PhD students (coursework and research) who are currently enrolled full-time at Monash including for the period December 2018 to end of February 2019.

Selection Criteria:

Your application will be reviewed by senior university members and assessed against the following criteria:

  • Quality of covering letter, resume and on-line application including spelling & grammar
  • Relevance of your degree to the project(s) you select
  • Skills, ability, knowledge and experience relevant to the project (s) you apply for
  • Extra - curricular activities (i.e. sports/clubs & societies/memberships)
  • Career goals & ambitions
  • Academic performance
  • Successful completion of group activity
  • Successful interview with industry partner

Please note:

  • Scope for MITI projects are determined by the industry partners, this includes student disciplines and whether they require students at undergraduate, Masters or PhD level.
  • The final selection of the MITI project team will be made by the industry partner.
  • Each industry project will run for 12 weeks over the summer vacation period that is December 2018 through to February 2019 - you must be enrolled as a full time student during this period.
  • If selected you must be available and agree to commit for the entire 12 week period.
Duration:
12 weeks
Max number of recipients:
4
Application process:

A cover letter and current CV are mandatory requirements of the application process.

Your cover letter should state the following information in a clear and concise manner:

  • why this project is of particular interest to you
  • an outline of your experience either through work, study or other interests to support your application
  • what you can contribute as a member of the team

Royal Australasian College of Surgeons

Royal Australasian College of Surgeons (RACS) is the leading advocate for surgical standards, professionalism and surgical education in Australia and New Zealand. The College is a not-for-profit organisation that represents more than 7000 surgeons and 1300 surgical trainees and International Medical Graduates.