Better Identifying and Addressing Diverse Issues in mHealth and Emerging Apps
Better Identifying and Addressing Diverse Issues in mHealth and Emerging Apps
Since the COVID-19 outbreak, the number of people using mobile apps in general and mHealth apps, in particular, has skyrocketed. Moreover, the pandemic triggered the development of a mass of new "emerging apps" for mobile devices. After extracting, translating, analysing, and classifying over 6 million user reviews of these apps into different aspects, we were able to identify and better understand the wide variety of significant issues and problems that mHealth and emerging app users have reported in their user reviews. Moreover, we developed some analysis and recommendation tools to assist mHealth and emerging app developers and designers in foreseeing and avoiding software and design issues before releasing their apps to mobile users.
In this talk, I will summarise our research methodologies for better development and design of mHealth and emerging apps.
Related papers:
1. "A Large Scale Analysis of mHealth App User Reviews": Omar Haggag, John Grundy, Mohamed Abdelrazek & Sherif Haggag : https://link.springer.com/article/10.1007/s10664-022-10222-6
2. "COVID-19 vs Social Media Apps: Does Privacy Really Matter?": Omar Haggag; Sherif Haggag; John Grundy; Mohamed Abdelrazek : https://ieeexplore.ieee.org/abstract/document/9402186
3. "Better Addressing Diverse Accessibility Issues in Emerging Apps: A Case Study using COVID-19 Apps": Omar Haggag; John Grundy; Mohamed Abdelrazek; Sherif Haggag: https://ieeexplore.ieee.org/document/9797313
4. "Characterizing Human Aspects in Reviews of COVID-19 Apps": Mattia Fazzini; Hourieh Khalajzadeh; Omar Haggag; Zhaoqing Li; Humphrey Obie; Chetan Arora; Waqar Hussain; John Grundy: https://ieeexplore.ieee.org/document/9797314
About the speaker
Reserch Fellow / Lecturer - HumaniSE Lab - Monash University
Omar is researching new approaches to developing and designing mobile apps that take into account the ”human” aspects of end-users and team members. He is developing techniques so that mHealth and emerging apps are designed and developed to better meet user needs.
His PhD thesis focused on large-scale app review and related artefact analysis, including developing tools to analyse app reviews, privacy policies, developer responses to reviews, and tools to advise developers on app development to address key usability, accessibility and privacy-related issues.
Research areas of interest:
- Better development, design and testing of eHealth and emerging apps.
- Accessibility of mobile apps for everyone regardless of their age, gender, ethnicity, etc.
- Better analysis and addressing diverse issues and problems in user reviews.
- Human-centred software engineering, human-centred understanding of issues and designing mobile apps with Adaptive User Interfaces.
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