Cina Ma

Retensil utensils are crafted from recycled HDPE and stainless steel, making them durable and eco-friendly. They provide a sustainable alternative to disposable cutlery without being too high-end, which discourages students from wanting to keep them and helps maintain the cutlery within the borrowing cycle.

The Retensil loaning station combines the convenience of a vending machine with the structure of a library system, making it easy for users to borrow and return reusable utensils. Each set has a one-week return deadline, allowing users to return it either to any Retensil vending machine on campus or drop it in one of the designated return bins located in high-traffic areas. From there, Retensil staff collect the utensils and take them to a centralised cleaning facility, ensuring they are thoroughly washed and ready for reuse. This system not only offers flexibility for students and staff but also helps keep the cutlery in circulation, fostering a sustainable, waste-free campus environment.

A unique feature of Retensil’s compact cutlery is the fork-and-chopstick combination. Joined by a flexible silicone component, this design allows users to carry their cutlery in a compact form, making it easy and convenient to take on the go.

This storyboard illustrates the breakdown of the Retensil Product-Service System (PSS), highlighting each step of the user journey from borrowing to returning reusable cutlery. Vendor strategies are also considered, such as introducing incentives to influence consumer behaviour—like adding a premium on disposable cutlery to encourage customers to engage more with the station.

The Retensil compact cutlery features an innovative magnetic stacking design that enhances usability and convenience. Each utensil is equipped with built-in magnets, allowing them to securely attach when not in use. This design minimises space and keeps the utensils organised, preventing them from becoming misplaced. Users can easily separate the pieces when needed, ensuring a hassle-free dining experience. The magnetic stacking system promotes portability, making it ideal for on-the-go lifestyles while encouraging the use of reusable cutlery.