News

Retail and the rise of the ‘hybrid’ customer

Retailers are luring shoppers back in-store, delving into innovative online shopping experiences and experimenting with the metaverse.

How COVID-19 changed the way we shop…again

Snap lockdowns, closed stores, increased online shopping and supply chain disruptions were all part of 2021’s ‘new normal’ for consumers and retailers.

Shopping during COVID-19 made us feel better

During the COVID-19 pandemic, Australians have shopped online to stop feeling lonely, or to stave off boredom and anxiety.

Earlier, cheaper: How COVID has changed our Christmas shopping habits

The fallout from COVID-19 is changing the way Australians will shop for their family and friends this Christmas.

Oh come all ye faithful shoppers: COVID causes Aussies to change buying habits this Christmas

Aussies are expected to cut the number of gifts for family and friends this Christmas due to the economic constraints of COVID-19.

Click, collect: Pandemic accelerates changes to shopping habits

A boom in online shopping, local deliveries and click-and-collect services during the COVID-19 pandemic could permanently change the way Victorians shop.

Melbourne's retail shutdown: How will shoppers and retailers adjust?

As Melburnians adjust to Stage-4 lockdown restrictions, a new study shows how both consumers and retailers are likely to adjust to the 'new normal'.

Service safety in the pandemic age

COVID-19 has made service safety a paramount concern, catalysing the transformation of both service operations and services marketing.

Pandemic buying: How innovative retailers stayed afloat

As the COVID-19 pandemic continues to menace Australia’s economy, new consumer research gives some hope to retailers.