Our research

ACRS surveyed 1,002 shoppers across Australia in June 2024. This report outlines important factors that shoppers consider when making non-grocery purchases, as well as highlights shoppers' preferences for and experiences of physical and online stores. Notably, compared to last year, the shopping experience between physical and online stores has widened on key features, such as customer service and sales and promotions.

ACRS conducted research into the attitudes and behaviours of Australian shoppers towards sustainability. In June 2024, ACRS surveyed 1,002 shoppers across Australia and found that over half of sustainable shoppers decide a product is sustainable based on if the packaging or product is recyclable.

ACRS conducted research into consumer perceptions and attitudes towards cost of living and retail spend. We found that more than half of Australians believe that prices across a range of retail categories are unfair.

ACRS surveyed over 1,000 shoppers from across Australia in November 2023. This report outlines the key insights into the attitudes and behaviours of Australian shoppers towards Christmas shopping and retail in 2023.

ACRS surveyed 1,001 shoppers across Australia in June 2023. This report outlines important factors that shoppers consider when making non-grocery purchases, as well as highlights shoppers' preferences for and experiences of physical and online stores. Notably, compared to last year, physical stores were increasingly preferred over online stores in most product categories.

ACRS conducted research into the cost of living and consumer deviance as part of a larger survey on retail consumer attitudes and behaviours. We found that a quarter or more of shoppers believe that theft is a little to completely justifiable.

ACRS conducted research into the attitudes and behaviours of Australian shoppers towards sustainability. In June 2023, ACRS surveyed 1,001 shoppers across Australia and found shoppers are engaging in a variety of sustainable practices, but differ considerably across generations in the practices that are engaged in.

ACRS surveyed over 1,000 shoppers from across Australia in November 2022. This report outlines the key insights into the attitudes and behaviours of Australian shoppers towards Christmas shopping and retail in 2022.

ACRS conducted research into the attitudes and behaviours of Australian shoppers towards sustainability. In September 2022, we surveyed over 1,000 shoppers across Australia and asked them several key questions on sustainability as part of a larger survey on consumer behaviour trends.

ACRS conducted research into the attitudes and behaviours of Australian shoppers towards sustainability. In September 2022, we surveyed over 1,000 shoppers across Australia and asked them several key questions on sustainability as part of a larger survey on consumer behaviour trends.

ACRS surveyed over 1,000 shoppers from Australia in November and December 2021. This report outlines key insights into the attitudes and behaviours of Australian shoppers towards Christmas shopping and retail in 2021.

ACRS surveyed over 1,000 shoppers from Australia, the US and the UK in September 2021 to investigate how retail changed and adapted during the COVID-19 pandemic. This report outlines shoppers’ experience and identifies key changes in consumer behaviour and attitudes towards retail.

ACRS surveyed over 4,647 shoppers from across Australia from September to November 2020. This special report reflects on Australian shoppers' experiences in the context COVID-19 and identifies key changes in people’s behaviour and attitudes towards retail in 2020.

In October 2020, ACRS surveyed over 1,500 shoppers from across Australia investigating attitudes and behaviours towards Christmas retail in the context COVID-19. This special report identifies key changes in people’s Christmas shopping and retail behaviour in 2020.

Every month we survey over 4,500 Australians about their shopping behaviours to examine their attitudes and experiences. In April, we began to ask about the impact of COVID-19 and identified important changes in people's shopping and retail behaviour.

The ACRS Retail Monitor is an annual study that explores Australian consumers' retail category purchases and shopping channel preferences. This year’s study covers the early stage of the COVID-19 pandemic.