FAQs

The Monash Krongold Clinic is part of the Faculty of Education at Monash University. We provide psychological services to the community while offering a training environment for postgraduate psychology students. Services are delivered by Provisional Psychologists completing their Master of Psychology (Educational and Developmental), under the close supervision of experienced registered psychologists.

We are currently open for referrals.

We embrace neurodiversity and aim to highlight both strengths and challenges in each person’s profile. Our team uses inclusive, identity-first language (e.g., “Autistic person” rather than “person with ASD”) and includes both neurodiverse and neurotypical staff and students.

We are a university clinic. Our staff are provisional psychologists who are enrolled in the Master of Educational and Developmental psychology course of Monash University. All provisional psychologists are supervised by a registered senior psychologist There is always a registered psychologist on site during clinic operating hours.

All sessions take place at our clinic in Notting Hill, which is near the Clayton campus.

Monash Krongold Clinic - Map

Yes, we have free parking out the front of our clinic.

We offer a range of assessment packages and services.

Our assessment services provide a detailed understanding of a child’s learning, development, and wellbeing. We offer a range of assessments—from early screening to comprehensive evaluations—that explore areas such as literacy, numeracy, cognitive strengths, attention, and emotional functioning. Each assessment is tailored to the individual child and includes practical recommendations to guide families and schools in supporting learning and growth.

Find out more about our services

We also provide short-term, targeted support to help children and young people build skills, confidence, and resilience. This includes counselling for emotional wellbeing, post-diagnostic support to help families navigate next steps, and vocational planning for students exploring education and career pathways. Our approach is strengths-based, practical, and focused on equipping families with strategies that make a difference at home, at school, and in the community.

No. We do not provide diagnostic assessments for autism or ADHD.

We do not provide formal diagnostic assessments for autism or ADHD. However, we offer developmental assessments that may inform other health professionals (such as paediatricians or psychiatrists) in their diagnostic process. These may include:

Cognitive, social/emotional/ behavioural/ academic/ adaptive assessments
Neurodevelopmental interviews and observations

If you are specifically seeking a diagnosis of autism or ADHD, we recommend starting with a paediatrician or psychiatrist. They may then request supporting assessments from our clinic.

Depending on the assessment package you choose, our assessments are conducted over a number of sessions / weeks.

Families attend the clinic for one appointment each week, which are about two hours long.

There is a gap of one to three weeks between the final assessment session and the feedback session.

We attempt to book families in for the same time and day each week, to keep things consistent.

It is helpful to provide ahead of time school reports, previous allied health and paediatric reports/letters, NAPLAN results, writing samples.

Some families are unsure how to raise the topic of the assessment with their child.  Sometimes they worry that it may increase their child’s anxiety, or their child may refuse to attend.  In our experience, the more children know about what to expect the better our sessions go.

We have a useful social story you can share with your child beforehand to help explain the purpose of what they will be doing. Please let our admin team or provisional psychologists know ahead of time if you would like to share this with your child.

While the Monash Clinic aims to provide accessible and inclusive services, there are situations where a referral may fall outside the scope of our training clinic. The following areas are examples of referrals we consider not suitable for our Clinic:

• History and/or current risk of harm to self and/or others.
• Any situation that has active protective concerns for the client and their family, such as involvement with Child Protection or current Intervention Orders (IVOs).
• Court-ordered reports or legal requests for psychological input.
• Referrals that require medical, legal and/or workers compensation claims.
• Referrals for dependent children without consent from both parents (unless legal documentation confirms sole decision-making rights and referral is deemed safe and appropriate).
• Complex mental health presentations such as a personality disorder and psychosis.
• Any indication of ongoing alcohol or substance abuse.
• Services where a language interpreter is necessary to ensure a safe and accessible service (the Clinic is unable to fund and provide professional interpreting services).

If a referral is deemed too complex, high-risk or outside the Clinic's capacity, we will endeavour to recommend appropriate alternatives. For example, to family services such as Orange Door or a tertiary mental health service CYMHS or Orygen Youth Health, depending on the age and presentation.

No referral is required to access our services. However, information from your GP, paediatrician, or school can be very helpful.

To make an inquiry about our assessment and intervention services, please get in touch with us.

You can contact us by phone or email on Tuesdays, Wednesdays, and Thursdays between 9am–5pm.

Please provide:

• Your child’s name and date of birth
• Your name and contact details
• The reason for seeking an assessment

We will then ask you to complete an online intake questionnaire to help us assess your young person’s eligibility for our services. Once submitted, the questionnaire will be reviewed, and if further information is needed, we may contact you by phone.

Our aim is always to connect your young person with the most appropriate service to meet their needs.

If eligible, your child will be placed on our waitlist. Please note that waiting times can vary and may be up to 12 months.

We aim to offer low cost and accessible services to the community.  Our prices are lower than standard Metropolitan rates because we are a teaching clinic and our staff are provisional psychologists under close supervision from registered psychologists.

We offer further reduced rates to families with a healthcare card.

Please refer to our fee structure for more information about the costs of our services.

Please note we are not registered with NDIS and our services are not eligible for Medicare rebates.

All families are requested to pay for their appointments on the day.  We have EFTPOS facilities at the clinic.  We do not accept cash.

You can choose to pay for assessment packages in one payment or in installments. Please discuss payment options with our administration team.

Our clinic operates between 9am to 5pm Tuesday, Wednesday, and Thursday.

The purpose of the initial interview is to get a good understanding of your concerns about their child’s learning and development. We also want to know what you hope the assessment will help with in their child’s life.  Families will be asked about their child’s developmental and educational history.

Some families of late primary school and high school students find it helpful to have their child or teenager join them for the initial interview.  Older students often provide useful insights into their own experiences and involving them from the beginning helps increase their agency. However, some families prefer to have an initial session to discuss their concerns openly without feeling worried about the impact that this may have on their child.  If you would like to discuss what may suit your family best, please give us a call prior to your first appointment.  Your provisional psychologist would be more than happy to chat to you about what may be the best for your situation.

Most of the time parents do not stay in the room during their child’s assessment. If you have concerns about how your child will cope with this, please raise your concerns with the provisional psychologist during the initial interview. We require parents / caregivers to remain on site during their child’s assessment sessions. There is a café in the business park where you can get food or coffee if needed and we have free access to wi-fi onsite.

Our staff are currently in training, which means all reports need to be reviewed by supervisors before they’re sent out. This review process can take some time, so we kindly ask for your patience and understanding.

You can expect a turnaround time of approximately 6 to 12 weeks for reports. As our students are still learning, this timeframe helps ensure the quality and accuracy of the information provided.

If you require a quicker turnaround, we understand that our service may not be the best fit for your needs at this time.

We comply with the Privacy Act 1988 and Health Records Act 2001. Information collected is used only for clinical purposes and is discussed with supervisors to ensure high-quality care. Information remains confidential except when:

• There is a serious risk of harm to self or others
• Required by law (e.g., subpoena)
• You provide written consent for release

You may request access to your file in writing. This will be managed by our university's Freedom of Information team.

Complaints can be directed to the Clinic Director, or the Office of the Australian Information Commissioner if unresolved.