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Frequently Asked Questions - Students

Frequently Asked Questions - Students

What is SETU?

The Student Evaluation of Teaching and Units (SETU) is a way we get to hear from students about their experience of learning within a unit. The responses provide the University with a broad indicator of students' satisfaction with teaching and the student learning journey.

What is the purpose of SETU?

The SETU Purpose statement outlines the primary and secondary purposes of SETU.

Why should I complete the SETU survey?

Monash University is committed to providing students with an outstanding learning experience that is student-centred in its approach. Accordingly, it is essential that students are involved in and their feedback informs curriculum development and review within schools, faculties and at a University level. The data may be used by faculty and other University staff within contexts such as: unit enhancement, strategic planning, course and unit review, staff professional development as well as staff promotion, continuation of employment and recruitment.

Is it compulsory to complete my evaluation?

The collection of institutional survey data is an integral, normal and important aspect of the functioning of the University. Participation is voluntary and not subject to coercion - however teaching staff are encouraged to promote SETU to their students and to provide opportunities to students in submitting a response.

Why do I have multiple evaluations to complete?

The number of evaluations you have available for completion at any point in time will depend on:

The number of units you are enrolled in each semester
Which units have been selected for evaluation in that semester by your faculty
The timing of the survey periods for specific groups of units.

Can I see a full list of evaluations open for me?

The SETU login page will display all units that you are currently enrolled in and which of those are currently open for evaluation. Students must be officially enrolled in a unit in order to have access to evaluate it.

The decision of which units get evaluated each semester is determined by the faculty. Learning and Teaching Quality Procedure (Student Evaluation of Teaching and Units Procedures) states that "Every unit offering and all staff teaching in that offering will be evaluated in each SETU survey period". Different groups of units may have different survey periods and this will determine whether a unit is available for evaluation through SETU at a particular point in time. You will be notified via email once the survey period commences for your unit/s, with weekly email reminders until the survey is completed or until the survey period concludes.

Why do I need to login with my username and password to complete the survey?

You need to login to complete surveys so survey software can display the appropriate evaluations according to your enrolment. It is also required to ensure that we can remind the appropriate students who have not yet submitted an evaluation to complete their surveys.

Are my responses confidential?

Your survey responses are kept confidential. Publications based on data collected will at all times be de-identified and reporting of data is in aggregate or summary.

Can teaching staff identify my responses?

SETU results are only released to faculties and staff following the finalisation of semester results. Students should refrain from self-identifying themselves through their comments in order to assure their anonymity.

How long will it take to complete an evaluation?

Depending on the length of your qualitative responses and the number of teaching staff you select for evaluation - each survey should take approximately 5 minutes to complete.

Are incentives offered for completing unit evaluations?

Yes - by completing and submitting an evaluation you are automatically entered into the SETU prize draw. The anonymity of survey responses is maintained during the prize draw process. Further details are available by referring to the prize terms and conditions. If you are eligible to evaluate more than one unit in a semester, multiple completed evaluations will increase your chances of winning. For example - completing 4 evaluations will give you 4 chances in the prize draw.

How will I know if I have won a prize?

The date, time and place of draw, including the method of publication of winner names is available within the prize terms and conditions webpage.

Where and when can I do the evaluations?

Login to the SETU survey directly from the SETU login page, or click on the SETU link in emails received from the University. You will receive emails to your student email account at the commencement of each survey period, followed by weekly reminders as long as you still have outstanding evaluations to complete. You can complete your evaluations anytime and anywhere. Some teaching staff may elect to allocate class time during the survey period for students to complete their SETU.

Why are some teachers and units evaluated and not others?

Faculties are responsible for determining which teaching staff are available for evaluation for a particular unit. Teaching staff can also opt-in to be evaluated. When you click on a unit to evaluate it, you will be presented with a screen which displays a list of teaching staff (if any) that are available for evaluation. If staff are available for evaluation, you can select which staff you wish to evaluate and then the teaching evaluation questions will be repeated for each of your selections.

Can I retract an evaluation if I make a mistake?

Once you submit your evaluation you cannot go back and make changes or additions. If you have incorrectly evaluated a unit (i.e. mistaken it for another unit) or evaluated an incorrect staff member you can contact us and request that we reset your evaluation for that unit - as long as you contact us within 3 days of the survey period closing date. This will delete your original response and enable you to resubmit a new response.

Can I review my evaluation once I have completed it?

If you wish to review your evaluation, this should be done prior to submission of the survey - as once the survey is submitted there is no further access to the evaluation for that unit. You have the right to access personal information that Monash University holds about you, subject to any exceptions in relevant legislation. If you wish to seek access to your personal information or inquire about the handling of your personal information, please contact the Monash University Privacy Officer by email at privacyofficer@monash.edu.

How can I evaluate a unit when I haven't received my final results?

Surveys are timed towards the end of the teaching period to enable your feedback to be as rich and relevant as possible. We’re seeking feedback on your overall learning experiences throughout the unit, rather than the individual outcomes of the unit for our students.

If you wish to provide feedback on your final result, this can be discussed privately with your unit’s Chief Examiner on an individual basis.

What should I include in my comments?

Your written comments are the most valuable and important information collected through SETU. They help educators, faculties and management work out what to do in response to the results for the questions that have been asked. Therefore we welcome constructive feedback on the 'best aspects' of a unit and 'those in need of improvement'.

It is recognised that some student feedback may be constructively critical but it needs to remain professional. Where feedback is deemed to be in breach of relevant University policies through inappropriate references to an educator's racial, ethnic, political, religious origin, gender, membership affiliations, sexual orientation, appropriate action will be initiated in accordance with the policies.

Can I complete my survey after the exam period?

No - unfortunately survey responses cannot be accepted after the survey has closed. If you wish to provide feedback outside of SETU, contact your unit or course coordinator directly or alternatively providing your feedback to the appropriate faculty contact.

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