It's a virus that encrypts computer data preventing access until a ransom is paid to the attacker.

Ransom demands can be anywhere from a couple of hundred, to tens of thousands of dollars. Generally the bigger the business, the higher amount.

Help and support

If you believe your account has been compromised, change your password immediately and contact the Service Desk

When phishing attempts are reported to us, we'll block access to the fake site from our network and contact the host of the website to have it shut down.

No luck? Get in touch and we'll help you out.

Raise a service request