Contact us

If you need help with anything IT at Monash, the Service Desk is your first point of contact.

Online

Access myServices

Popular IT requests

By phone

Australian campuses and locations

Staff: +61 3 9905 1777
Students: +61 3 9903 2777

Monday to Friday: 8am – 6pm (Melbourne time)

Enrolled or working at an Australia campus but currently overseas

China southern (Telecom), northern (Unicom) and Hong Kong

Phone: +800 666 274 73 (free call only from landline with international calling enabled)
Monday to Friday: 8am – 6pm (Melbourne time)

Indonesia

Phone: +001 803 61 997 (free call)
Monday to Friday: 8am – 6pm (Melbourne time)

Malaysia

Phone: +60 3 5514 5600
Monday to Friday: 8.30am – 5.30pm (MST)

Students in other regions

We’re working to expand this service to other locations as soon as possible.
Exam support: If you're outside these regions, you can call the Australian number +61 3 9903 2777 (option 9)


In person

Caulfield

Monash Connect, Building B, Ground floor

In semester
Mon to Fri: 9am – 5pm

Non-teaching periods
Mon to Fri: 10am – 3pm

Clayton

Monash Connect, Campus Centre, 21 Chancellors Walk, Ground floor

In semester
Mon to Fri: 9am – 5pm

Non-teaching periods
Mon to Fri: 10am – 3pm

Parkville

Sissons Building 401

In semester
Mon to Fri: 10am – 2pm

Non-teaching periods
Closed

Peninsula

Building A, Level 2

In semester
Mon to Fri: 10am – 2pm

Non-teaching periods
Closed

By phone

Students and staff

Call +60 3 551 46200


Business relationship management

If you have a business challenge to tackle, it’s time to talk to us. We’ll work with you to understand your needs and act as your liaison with the whole IT service portfolio. Let us look at emerging trends, opportunities and IT development plans for you. It’s what we do best.

  • Amr Hassan, Acting Director, Technology Services
  • Anna Cakal, Director, Strategic Operations
  • Cliff Ashford, Director, Academic and Data Technology Services
  • Dan Maslin, Chief Information Security Officer
  • Mike Ohrimenko, Director, Digital Transformation
  • Lisa Davis, Senior Director, Student Services

Still need help?

Raise a service request