If you need help with anything IT at Monash, the Service Desk is your first point of contact.
- Email: servicedesk@monash.edu
- Online: servicedeskonline.monash.edu
Phone hours
Students
Call +61 3 9903 2777
During semester
Mon to Fri: 8am - 10pm
Sat: 10am - 3pm
Semester dates
Non-teaching periods
Mon to Fri: 8am - 6pm
Staff
Call +61 3 9905 1777
Semester and non-teaching periods
Mon to Fri: 8am - 6pm
We offer walk-in IT assistance to students. If you’d rather speak to someone face-to-face, this is where you will find us, ready to help.
Caulfield
Monash Connect, Building B, Ground floor
Semester
Mon to Fri: 9am to 10pm
Non-teaching periods
Mon to Fri: 9am to 5pm
Clayton
Monash Connect, 21 Chancellors Walk (Campus Centre) Ground floor
Semester
Mon to Fri: 9am to 5pm
Sat: 10am to 3pm
Non-teaching periods
Mon to Fri: 9am to 5pm
Parkville
Sissons Building 401 (located at reception)
Semester
Mon to Fri: 10am to 2pm
Non-teaching periods
Closed
Peninsula
Building A, Level 2
Semester
Mon to Fri: 10am to 3pm
Non-teaching periods
Closed
- All Student Service Desks closed over University closure days.
- Monash Connect offers student administration services at all campuses - find Monash Connect on your campus.
If you have a business challenge to tackle, it’s time to talk to us. We’ll work with you to understand your needs and act as your liaison with the whole IT service portfolio. Let us look at emerging trends, opportunities and IT development plans for you. It’s what we do best.
- Teresa Finlayson – Director Strategic Enablement
- Matt Carmichael – Director, Support Services and Engagement
- Dawn Beadle – Director Infrastructure Services
Business Relationship Managers
- Lindsay J MacDonald
- Steve White
- Mark Whitty
- Aileen Dyce
- Cathy Helder
- Eleni Filippidis
Email the team: esol-se-brm-l@monash.edu