If you need help with anything IT at Monash, the Service Desk is your first point of contact.
Online
Popular IT requests
- You can now generate a set of backup codes to reset your MFA (Okta) without calling the Service Desk.
- Follow our step-by-step guide to install MFA (Okta) on your new phone or device.
- Contact us if you need help because you have:
- a new phone, but don’t have access to your old phone
- deleted the Okta app
- no backup codes
- lost or damaged your phone.
- Check out our software catalogue for what you can access and install on your device.
- Find out how to easily install software in no time.
- Both students and staff can access a range of software anytime through MoVE. No installation or licence required.
If you’ve tried installing the software yourself and aren’t having any luck, submit a request and we’ll help you out.
Students
If you've been told your eExam will be using Safe Exam Browser, you'll need to install Safe Exam Browser on your device before your exam.
- For general questions about eExams, check out our eExams page.
- You might also find our eExams troubleshooting and tips helpful.
Malaysia
Phone: +60 3 5514 5600
Mon–Fri: 8.30am – 5.30pm (MST)
If you can't reach the phone support line, log a support ticket to report your issue.
China (north & south regions) and Hong Kong
Phone: +800 666 27473
(free call only from landlines with international calling enabled)
Mon–Thu: 8am – 10pm
Fri: 8am – 6pm
(Melbourne time)
Students in other regions
We’re working to expand this service to other locations as soon as possible.
If you're outside these regions, you can call the Australian number +61 3 9903 2777 – (option 3) for exam support.
Staff
If you're a staff member, the Assessment Operations intranet has all the information.
By email
Contacts for students and staff
Australian campuses and locations
Students: +61 3 9903 2777
Staff: +61 3 9905 1777
Monday to Friday: 8am – 6pm
(Melbourne time)
Enrolled/working at an Australia campus but currently overseas
China southern (Telecom), northern (Unicom) and Hong Kong
Phone: +800 666 274 73
(Free call only from landline with international calling enabled)
Monday to Thursday: 8am – 10pm
Friday: 8am – 6pm
(Melbourne time)
Indonesia
Phone: +001 803 61 997 (free call)
Monday to Thursday: 8am – 10pm
Friday: 8am – 6pm
(Melbourne time)
Malaysia
Phone: +60 3 5514 5600
Monday to Friday: 8.30am – 5.30pm
(MST)
Students in other regions
We’re working to expand this service to other locations as soon as possible.
If you're outside these regions, you can call the Australian number +61 3 9903 2777 (option 9) for exam support.
In person
Our counters are currently closed due to lockdown.
Business relationship management
If you have a business challenge to tackle, it’s time to talk to us. We’ll work with you to understand your needs and act as your liaison with the whole IT service portfolio. Let us look at emerging trends, opportunities and IT development plans for you. It’s what we do best.
- Anna Cakal, Director, Strategic Operations
- Cliff Ashford, Director, Academic and Data Technology Services
- Dan Maslin, Chief Information Security Officer
- Josh Teichman, Director, Digital Transformation and Monash Connect
- Lisa Davis, Senior Director, Student and Education Business Services
- Matt Carmichael, Director, Support Services and Engagement and Shared and Campus Services
- Matthew Barry, Director, Technology Services
Business Relationship Manager (BRM)
Cathy Helder