If you need help with anything IT at Monash, the Service Desk is your first point of contact.
Online
Popular IT requests
- Find out how to install MFA (Okta) yourself on your new phone or device (you'll need access to your old phone).
- Use the form below if you need help because you have:
- a new phone, but don’t have access to your old phone
- deleted the Okta app
- lost or damaged your phone.
Find out how to install software yourself.
Still need help? Contact us and we’ll help you out.
Student resources
Staff resources
By email
By phone
Students
Call +61 3 9903 2777
During semester
Mon to Fri: 8am – 6pm
Non-teaching periods
Mon to Fri: 8am – 6pm
Students and staff
Call +60 3 551 46200
Students and staff
Call +27 11 950 4077
In person
IT counters at all campuses are closed until further notice.
Business relationship management
If you have a business challenge to tackle, it’s time to talk to us. We’ll work with you to understand your needs and act as your liaison with the whole IT service portfolio. Let us look at emerging trends, opportunities and IT development plans for you. It’s what we do best.
- Matt Carmichael – Director, Support Services and Engagement
- Matthew Barry – Director, Technology Services
- Dan Maslin – Chief Information Security Officer, Cyber Risk and Resilience Team
Business Relationship Managers
- Aileen Dyce
- Cathy Helder
- Mark Whitty
- Steve White
Email the team: esol-se-brm-l@monash.edu