If you need help with anything IT at Monash, the Service Desk is your first point of contact.
Online
Popular IT requests
- You can now generate a set of backup codes to reset your MFA (Okta) without calling the Service Desk.
- Follow our step-by-step guide to install MFA (Okta) on your new phone or device.
- Contact servicedesk@monash.edu if you need help because you have:
- a new phone, but don’t have access to your old phone
- deleted the Okta app
- no backup codes
- lost or damaged your phone.
- Check out our software catalogue for what you can access and install on your device.
- Find out how to easily install software in no time.
- Both students and staff can access a range of software anytime through MoVE. No installation or licence required.
If you’ve tried installing the software yourself and aren’t having any luck, submit a request and we’ll help you out.
Students
If you've been told your eExam will be using Safe Exam Browser, you'll need to install Safe Exam Browser on your device before your exam.
- For general questions about eExams, check out our eExams page.
- You might also find our eExams troubleshooting and tips helpful.
Australia
Phone: +61 3 9905 4300
Monday to Friday: 9am – 5pm (Melbourne time)
Malaysia
Phone: +60 3 5514 5600
Monday to Friday: 9am – 5pm (Malaysia time)
If you can't reach us by phone (e.g. outside the support hours), submit a support ticket to report your issue.
China southern (Telecom), northern (Unicom) and Hong Kong
Phone: +800 666 274 73 (Free call from landline only. International calling must be enabled)
Monday to Friday: 9am – 5pm (Melbourne time)
Indonesia
Phone: +001 803 61 997 (free call)
Monday to Friday: 9am – 5pm (Melbourne time)
International call back request
If you can’t make an international call for exam support, you can submit a request and our support team will call you back during support hours:
- Monday to Thursday: 9am – 10pm (Melbourne time)
- Friday: 9am – 6pm (Melbourne time)
You’ll need to sign in to myServices first to access the request form.
If you’re unable to continue with your exam, don’t panic – exam responses and notes are automatically saved every 30 seconds. The support team is able to see how much time you’ve lost and will try to resolve the problem as quickly as possible.
Students in other regions
We’re working to expand this service to other locations as soon as possible. Students outside these regions can continue to call the Australian number +61 3 9905 4300 for exam support.
By phone
Australian campuses and locations
Staff: +61 3 9905 1777
Students: +61 3 9903 2777
Monday to Friday: 8am – 6pm (Melbourne time)
Enrolled or working at an Australia campus but currently overseas
China southern (Telecom), northern (Unicom) and Hong Kong
Phone: +800 666 274 73 (free call only from landline with international calling enabled)
Monday to Friday: 8am – 6pm (Melbourne time)
Indonesia
Phone: +001 803 61 997 (free call)
Monday to Friday: 8am – 6pm (Melbourne time)
Malaysia
Phone: +60 3 5514 5600
Monday to Friday: 8.30am – 5.30pm (MST)
Students in other regions
We’re working to expand this service to other locations as soon as possible.
Exam support: If you're outside these regions, you can call the Australian number +61 3 9903 2777 (option 9)
In person
Caulfield
Monash Connect, Building B, Ground floor
In semester
Mon to Fri: 9am – 5pm
Non-teaching periods
Mon to Fri: 10am – 3pm
Clayton
Monash Connect, Campus Centre, 21 Chancellors Walk, Ground floor
In semester
Mon to Fri: 9am – 5pm
Non-teaching periods
Mon to Fri: 10am – 3pm
Parkville
Sissons Building 401
In semester
Mon to Fri: 10am – 2pm
Non-teaching periods
Closed
Peninsula
Building A, Level 2
In semester
Mon to Fri: 10am – 2pm
Non-teaching periods
Closed
Business relationship management
If you have a business challenge to tackle, it’s time to talk to us. We’ll work with you to understand your needs and act as your liaison with the whole IT service portfolio. Let us look at emerging trends, opportunities and IT development plans for you. It’s what we do best.
- Amr Hassan, Acting Director, Technology Services
- Anna Cakal, Director, Strategic Operations
- Cliff Ashford, Director, Academic and Data Technology Services
- Dan Maslin, Chief Information Security Officer
- Mike Ohrimenko, Director, Digital Transformation
- Lisa Davis, Senior Director, Student Services