Contact us

If you need help with anything IT at Monash, the Service Desk is your first point of contact.

Online

Access myServices

Popular IT requests

By email

Contacts for students and staff

Australian campuses and locations

Students: +61 3 9903 2777
Staff: +61 3 9905 1777

Monday to Friday: 8am – 6pm
(Melbourne time)

Enrolled/working at an Australia campus but currently overseas

China southern (Telecom), northern (Unicom) and Hong Kong

Phone: +800 666 274 73
(Free call only from landline with international calling enabled)

Monday to Thursday: 8am – 10pm 
Friday: 8am – 6pm
(Melbourne time)

Indonesia

Phone: +001 803 61 997 (free call)

Monday to Thursday: 8am – 10pm 
Friday: 8am – 6pm
(Melbourne time)

Malaysia

Phone: +60 3 5514 5600

Monday to Friday: 8.30am – 5.30pm
(MST)

Students in other regions

We’re working to expand this service to other locations as soon as possible.
Exam support: If you're outside these regions, you can call the Australian number +61 3 9903 2777 (option 9)


Students and staff

Call +60 3 551 46200


Students and staff

Call +27 11 950 4077


In person

Our counters are currently closed due to lockdown.


Business relationship management

If you have a business challenge to tackle, it’s time to talk to us. We’ll work with you to understand your needs and act as your liaison with the whole IT service portfolio. Let us look at emerging trends, opportunities and IT development plans for you. It’s what we do best.

  • Anna Cakal, Director, Strategic Operations
  • Cliff Ashford, Director, Academic and Data Technology Services
  • Dan Maslin, Chief Information Security Officer
  • Josh Teichman, Director, Digital Transformation and Monash Connect
  • Lisa Davis, Senior Director, Student and Education Business Services
  • Matt Carmichael, Director, Support Services and Engagement and Shared and Campus Services
  • Matthew Barry, Director, Technology Services

Business Relationship Manager (BRM)

Cathy Helder

No luck? Get in touch and we'll help you out.

Raise a service request