Service Desk
If you need help with anything IT at Monash, the Service Desk team are your first point of contact. Call us, email us or log a job through Service Desk Online - we’ll be happy to help.
Email: servicedesk@monash.edu
Request online: servicedeskonline.monash.edu
Students
Call +61 3 9903 2777
Semester
Mon–Thu: 8am – 8pm
Fri: 8am – 6pm
Sat: 10am – 3pm
Non-teaching periods
Mon–Fri: 8am – 6pm
Staff
Call +61 3 9905 1777
Semester and holidays
Mon–Fri: 8am – 6pm
Come and see us
We offer walk-in IT assistance to students. If you’d rather speak to someone face-to-face, this is where you will find us, ready to help.
Caulfield
Monash Connect, Building B, Ground floor
Semester
Mon–Thu: 9am – 8pm, Fri: 9am – 5pm
Non-teaching periods
Mon–Fri: 9am – 5pm
Clayton
Monash Connect, 21 Chancellors Walk (Campus Centre) Ground floor
Semester
Mon–Fri: 9am – 5pm, Sat: 10am – 3pm
Non-teaching periods
Mon–Fri: 9am – 5pm
Parkville
Sissons Building 401 (located at reception)
Semester
Mon–Fri: 10am – 2pm
Non-teaching periods
Closed
Peninsula
Building A, Level 2
Semester
Mon–Fri: 10am – 3pm
Non-teaching periods
Closed
All Student Service Desks closed over University closure days.
Monash Connect offers student administration services at all campuses - find Monash Connect on your campus.
Business relationship management
If you have a business challenge to tackle, it’s time to talk to us. We’ll work with you to understand your needs and act as your liaison with the whole IT service portfolio. Let us look at emerging trends, opportunities and IT development plans for you. It’s what we do best.
- Teresa Finlayson – Director Strategic Enablement
- Matt Carmichael – Director, Support Services and Engagement
- Dawn Beadle – Director Infrastructure Services
Business Relationship Managers
- Lindsay J MacDonald
- Steve White
- Mark Whitty
- Aileen Dyce
- Cathy Helder
- Eleni Filippidis
Email the team: esol-se-brm-l@monash.edu