If you need help with anything IT at Monash, the Service Desk is your first point of contact.
Online
Popular IT requests
- You can now generate a set of backup codes to reset your MFA (Okta) without calling the Service Desk.
- Follow our step-by-step guide to install MFA (Okta) on your new phone or device.
- Contact us if you need help because you have:
- a new phone, but don’t have access to your old phone
- deleted the Okta app
- no backup codes
- lost or damaged your phone.
- Check out our software catalogue for what you can access and install on your device.
- Find out how to easily install software in no time.
- Both students and staff can access a range of software anytime through MoVE. No installation or licence required.
If you’ve tried installing the software yourself and aren’t having any luck, submit a request and we’ll help you out.
Students
If you've been told your eExam will be using Safe Exam Browser, you'll need to install Safe Exam Browser on your device before your exam.
- For general questions about eExams, check out our eExams page.
- You might also find our eExams troubleshooting and tips helpful.
Phone support
Australia
Phone: +61 3 9903 2777
- Option 9 (exam day hotline)
- Option 3 (before exam day)
Mon–Thu: 8am – 10pm (Melbourne time)
Fri: 8am – 6pm (Melbourne time)
Malaysia
Phone: +60 3 5514 5600
Mon–Fri: 7am – 7pm (MST)
Mon–Fri: 9am – 5pm (MST)
If you can't reach the phone support line (e.g. outside the support hours), log a support ticket to report your issue.
China (north region) and Hong Kong
Phone: +800 666 27473
Free call. From landlines only. International calling must be enabled.
Mon–Thu: 8am – 10pm (Melbourne time)
Fri: 8am – 6pm (Melbourne time)
Indonesia
Phone: +001 803 61 997 (free call)
Mon–Thu: 8am – 10pm (Melbourne time)
Fri: 8am – 6pm (Melbourne time)
Students in other regions
We’re working to expand this service to other locations as soon as possible. Students outside these regions can continue to call the Australian number +61 3 9903 2777 (Option 9) for exam support.
Staff
If you're a staff member, the Assessment Operations intranet has all the information.
By email
By phone
Students
Call +61 3 9903 2777
During semester
Mon to Fri: 8am – 6pm
Non-teaching periods
Mon to Fri: 8am – 6pm
In person
Caulfield
Monash Connect, Building B, Ground floor
Mon to Fri: 10am – 3pm
Clayton
Monash Connect, Campus Centre, 21 Chancellors Walk, Ground floor
Mon to Fri: 10am – 3pm
Parkville
Sissons Building 401
In semester
Mon to Fri: 10am – 2pm
Non-teaching periods
Closed
Peninsula
Building A, Level 2
In semester
Mon to Fri: 10am – 2pm
Non-teaching periods
Closed
Business relationship management
If you have a business challenge to tackle, it’s time to talk to us. We’ll work with you to understand your needs and act as your liaison with the whole IT service portfolio. Let us look at emerging trends, opportunities and IT development plans for you. It’s what we do best.
- Matt Carmichael – Director, Support Services and Engagement
- Matthew Barry – Director, Technology Services
- Dan Maslin – Chief Information Security Officer, Cyber Risk and Resilience Team
Business Relationship Managers
- Aileen Dyce
- Cathy Helder
- Mark Whitty
- Steve White