Phones

Multi-factor authentication (MFA)

When you log in, you'll need multi-factor authentication (MFA) to keep your information private and secure. Learn about your options and how to set it up.

• Accounts and passwords
• Phones

Okta Verify app for multi-factor authentication (MFA)

The Okta Verify app is the recommended MFA option and the only option that supports push technology to your smartphone.

• Accounts and passwords
• Phones

Google Authenticator app for multi-factor authentication (MFA)

If you're not able to install the Okta Verify app on your smartphone, you can install the Google Authenticator app to register for MFA.

• Accounts and passwords
• Phones

New phone or device: Set up Okta Verify (MFA)

Find out how to update your multi-factor authentication (MFA) when you get a new smartphone.

• Accounts and passwords
• Phones

Smartphone Telstra plans

Find out what smartphone plans are available to Monash staff, and how to order one.

• Phones

Travelling overseas with your mobile

While overseas, you can use a prepaid SIM card from the country you are in. Or, before you leave Australia, you can set up a RoamingSIM. Find out more.

• Phones
• Staff

Smartphones available to staff

Find out what smartphones are available to Monash staff, and how to order one.

• Phones

Restore an iCloud or iTunes backup

Learn how to restore the data on your iPhone from your most recent iCloud or iTunes backup.

• Phones

Back up your smartphone

Learn how to back up your smartphone (Apple or Android). Periodic backups via your Monash computer will enable Service Desk to provide support if needed.

• Phones

Authorise a mobile phone or SIM card purchase

Learn how to authorise a mobile phone or SIM card purchase for a Monash staff member.

• Phones

What to do when you lose your mobile

Is your Monash mobile lost or stolen? You must place a temporary suspension on the service ASAP. Contact Solve Communications. Or contact Telstra directly.

• Phones

Finding your mobile phone's PUK code

You’ll need a Personal Unlocking Key (PUK) if you’ve incorrectly entered your PIN for your mobile phone SIM card. Contact Solve Communications for a PUK.

• Phones

Setting up speed dial on a desk phone

Learn how to set up speed dial shortcuts of your commonly called numbers on your Monash desk phone. How you do this will depend on the phone model.

• Phones

Using extension mobility on a desk phone

Extension mobility means you can use any Cisco brand desk phone at Monash as your own by logging in with your extension number and PIN. Find out more.

• Phones

Sharing extensions within a team

A group call is one that rings all extensions within an established group so anyone who’s free can answer. To request this, contact the Monash Service Desk.

• Phones

Using voicemail on a desk phone

Learn how to use voicemail on your Monash desk phone.

• Phones

Make a teleconference call

Learn how to make a teleconference call and find out how to use Zoom and Google hangouts to video conference and collaborate with others.

• Learning and meeting spaces
• Phones

Set up mobile tethering or hotspot

Learn how to set up a mobile or personal hotspot using your mobile phone. iPhone and Android instructions available. Discover some tips too!

• Phones

Smartphone support

Find out how and who to contact for Monash smartphone support.

• Phones

Secure your mobile device

Learn how to secure your mobile phone. Instruction links to Apple and Samsung.

• Phones

Desk phone support

Get the desk phone support you need. See guides, manuals and troubleshooting tips.

• Phones

Using your desk phone

Learn all about how to use your desk phone and what to do when you move office. Discover guides and manuals including setting up speed dial.

• Phones

Desk phones available to staff

Select a desk phone and find out about billing costs.

• Phones

Communications with Educational and Research organisations

Read about the AARNet communications and Monash. Discover the benefits and how it works.

• Phones

Monash telephone billing system

Find out how to access the usage costs for Monash supplied mobiles, landlines and other devices.

• Phones

Set your phone to update time zone automatically

Monash provides mobile devices to nominated staff for business communications. Get some tips on how to keep mobile phone costs down.

• Phones

Set your phone's date and time manually

Monash provides mobile devices to nominated staff for business communications. Get some tips on how to keep mobile phone costs down.

• Phones

Mobile Device Management (MDM)

Find out what the Mobile Device Management service is and how it affects your Monash smartphone

• Phones

Connecting Google Apps on Android

• Accounts and passwords
• Email and collaboration
• Phones

Connecting Google Apps on iOS

• Accounts and passwords
• Email and collaboration
• Phones

Zoom conferencing

Learn more about Zoom conferencing that allows you to collaborate with multiple users across campuses or partner institutions at the same time. Find out easy steps to create or join a Zoom meeting.

• Learning and meeting spaces
• Phones