Check the power

Check the wall point and power connector (where applicable) are plugged in at the wall and in the power point.

Reset the phone

If there's a power plug, disconnect and reconnect it (see point 1 in the image above). If there's no power plug (because the building is Power over Ethernet), disconnect the wall connected UTP cable and reconnect it (see point 4 in the image above).

Check for network problems

Check if other phones in the area are also out of order. If there are, there may be a power outage or network problem in the building.

Test the power pack

Try another power pack on the phone, and try your power pack in another powerpoint.

Try a different handset

Connect another handset to the same data wall port.

If your computer is connected to the internet through your phone, powering off or unplugging your IP phone may cause you to lose network connectivity to your computer.

If your phone is going straight to voicemail without ringing, try these fixes.

Turn up the volume

Increase the ringer volume by pressing + on the volume button while the handset is on the hook.

Reset the phone

If there's a power plug, disconnect and reconnect it.

If there's no power plug (because the building is Power over Ethernet), disconnect the blue wall connected UTP cable and reconnect it.

Try unplugging the power to the handset or headset, then plugging it back in.

• Check if there's a dial tone, and make sure the number being dialled is valid.
• Check that the IP phone extension number is not in a ‘native state’. If the phone display reads 829999 instead of your extension, you might need to request a support person reconfigure your phone.

• Check if other phones in the area are also out of order. If they are, there may be a power outage or network problem in the building.

1. Check that the headset button is lit.
2. Make sure the headset is connected to the headset connector.
   On the back of the handset is a connection with a pictured headset.
3. Try another headset if one is available.

Your headset might have an old analogue connector and not the IP phone compliant connector. Depending on the type of headset, you may be able to request an upgraded connector from myServices.

Make sure the mute button has not been pressed by mistake.