Voicemail on a desk phone

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Voicemail on a desk phone

Find out how to set up your voicemail, change your pin and solve common problems.

Set up your voicemail View

Change your recorded name View

Change your PIN View

Check your voicemail from a different phone View

Identify missed calls with no message View

Troubleshooting

When you reset the PIN on your voicemail account, you'll be given a temporary PIN. When you check your mailbox using your temporary PIN, the voicemail system will advise that your PIN has expired. Simply follow the instructions on this page to change your PIN.
If your phone is set to divert calls to voicemail, the display will show Forwarded to Voicemail, and a flashing arrow will appear above your telephone number on the top right of the display.
To cancel the diversion, press the CFwdALL soft key once.
If you don't access your voicemail for 18 months, it will be deactivated. To have it reactivated, submit a myServices request.

Help and support

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