Cancelling the Telstra plan or leaving the University

If you decide not to purchase your smartphone you must return it to eSolutions. You have two options:

• hand the smartphone back to your financial delegate or manager, or
• submit an equipment pickup request to have the smartphone collected by the eSolutions Service Centre.

Make sure you back-up your personal data first, or ask eSolutions to assist with this.

Purchasing your smartphone

If you decide to purchase your smartphone, you need to understand and agree with the following.

• The smartphone will be provided in its current condition without warranty.
• Once purchased, the smartphone will become your personal asset and is no longer supported by eSolutions or Solve Communications.
• A Full-Wipe Command will be sent to this smartphone removing all Monash University Mobile Device Management (MDM) and personal data from the device and restoring it to factory default.
• A non-Monash University credit card will be required for the purchase of your old smartphone.

Request to purchase your smartphone

Service Desk requests